Micromax Informatics Ltd. — 8" screen tablet, model no. p681

Address:

Vadodara, Gujarat, 390007

I have purchased micromax tablet p681 (8" screen) 6 months ago (07.10.17), and unfortunately it's screen has been broken. Its imei /serial number is : imei - [protected]. The product is still under warranty, but since display is not covered under warranty, i approached the service centre of micromax (M/s d s mobile, sb-9, vraj siddhi tower, raj mahal road, khanderao market, char rasta, vadodara, gujarat-390001,[protected], [protected]) and ask them if i can get it repaired and i told them that i am ready to pay required charges. Now, they keep my tablet for about 19 days and then replied that the part is not available in the company (See reply from micromax attached). Then i wrote that that since the product is not in the company itself, i have no way to get it repaired, so either the company should give me compensation give me refund. Then they replied that concerned dept. From micromax will contact me, but no one has contacted me yet. Then so many times i remind them and every time i get reply that they will contact me. Now, since they are not responding to my emails, i want to give a complaint against micromax to get my problem solved and get refund, if they are unable to provide me required part for my tablet.