Micromax Informatics — Manufacturing defect on handset and still submit complain 2nd time and still issue not resolved

Address:

Gurgaon, Haryana, 462003

Respected sir/mam,

i am here to register complain regarding my handset (micromax canvas 5 e481) which i have purchased at 19/11/15.the handset material quality is very poor, the handset body was not packed properly since the dust particles get enter into the camera lens and display.the back panel body was not made good, the back panel at the upper side there is a gap from which dust get enter into the internal of the handset since there is manufacturing defect, also it takes charging time at the time of purchase 4 hour which is changed to 7 hour and while charging and using the handset the battery of the phone is going to decrease in descending order and handset get over heat.

at all the service of micromax was also not good, the service center kept my handset and told that this model was not repairable in service center.

First time i have have submitted my handset at 18/05/16 at micromax service center situated as name R and J enterptise platinum plaza bhopal after that, i have recieved call from service center today at 02/06/16.then i visit service center, i have checked my handset and found that the dust was not removed and also the body of the handset was not changed.

I have not taken the handset and asked the service center representative, that why they have not changed body or remove dust from camera lens, representative told me that you have to send your handset to the company once more to rectify this problem.


Sir help me to get new handset by micromax or otherwise they return my money.the company how can make such product which is not repairable at their authorised service center, also i have sent my handset to the company as before and they have done nothing in my handset.

i have submit complain in national consumer forum amd counting days who can resolve my issue first


Micromax fool customer and supply duplicate product

Also I have submit many complain to company but they didnt reply.or the company have not any tollfree contact number, they have premium number which is 2rs/min chargeable.

i am very dissappointed, this brand is not good as it is indian product (made in india), there is also a problem o[censored]navailability of accessories of this brand in market since i have not get cover and screen guard from 5 month.

i will aware my all friends and relatives to not buy this brand.

thanking you

name-satya prakash dutt

Jobsheet no-N[protected]

Contact-[protected]

[protected]@gmail.com