Micromax Informatics — Micromax 43 inch HD LED model number 43T8100MHD Replacement

AnnG

from Salem, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600082

This email is in reference to the complaint number SER[protected] dated 3/11/16. I had purchased this TV brand Micromax 43 inch HD LED model number 43T8100MHD on 28/5/16. After 4 months I spotted a horizontal line running down on the right hand side of the TV screen and also the speaker output was not working properly when connected to external speakers. So I registered a complaint with Micromax and then they arranged for a technician visit. After examining the TV the technician concluded that the TV panel was a problem and suggested that it should be replaced. So he took photographs of the TV set and sent to the head office for approval. Then after a month’s time the service centre got back to me stating that the company had rejected the replacement stating the pictures (TV Screen Photos which showed the line) sent were not clear. So the technician visited again and took photographs and sent it again for approval. After much awaited delay and several phone calls to the service centre I was told that the new set has arrived and that I needed to come and take the delivery and pay for the TV to be delivered to my residence. So when I went to check the new TV I was surprised that the company had sent a downgraded model no – which did not have the features of my existing TV set. On questioning the Service Centre Manager he told me that the company had told him that there was no stock of the TV model which I have and that is the reason they had sent this model. I refused to accept the TV and demanded for the same model or my money back. Since then it has been 3 months and till now I am running behind the service centre and the company to get the replacement. The TV warranty expires in the Month of May 2017. So I am not sure whether the company is trying to pull this till then and then tell me that I can’t get the replacement and wash of their hands? I request you to replace the TV set with the same model number or return my money back or give me an upgraded model if you do not have the same model. I am sending this complaint to the Consumer complaints department and seek there intervention in this matter.

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Micromax Informatics customer support has been notified about the posted complaint.

May 01, 2017

Updated by AnnG On 19th April i got a call from the service center stating my new set has arrived. Late in the evening the techinician came with a box which was almost torn. When the set was taken out it was dusty and the pannel had no plastic covering. When confronted the tech told me to speak to the manager. The msnager said when did I tell you that we will replace with a new tv, This is what we can give you. I demanded that he returns my money back or gives me brand new peace or if the company does not have the same model then give me an upgrade. To my surprise he said that i have to pay the diffrence and he will give the new tv. I am not paying one single rupee to the company.

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Comments

AnnG

from Salem, Tamil Nadu

On 19th April i got a call from the service center stating my new set has arrived. Late in the evening the techinician came with a box which was almost torn. When the set was taken out it was dusty and the pannel had no plastic covering. When confronted the tech told me to speak to the manager. The msnager said when did I tell you that we will replace with a new tv, This is what we can give you. I demanded that he returns my money back or gives me brand new peace or if the company does not have the same model then give me an upgrade. To my surprise he said that i have to pay the diffrence and he will give the new tv. I am not paying one single rupee to the company.