Micromax Informatics — micromax canvas 5 - battery problem

Address:

411038

My mobile used to switch off automatically after reaching around 50% after starting any application. Also, i found suddenly my mobile will start optimising applications while starting.

To resolve these issues, i visited multiple times to micromax service centre on 2nd floor of shreenath plaza, sant dnyaneshwar paduka chowk, fergusson college road, pune.

Wed 02 may 2018: visited centre, informed that it is battery issue. Need to replace battery. They do not have at present, will come in 2-3 days, so i should visit after receiving call from the centre.

Thu 03 may 2018: received call from service centre around 18:15. I agreed to visit centre next day.

Fri 04 may 2018: visited centre around 11:45 am. After almost an hour, they found that new battery is not working and asked me to call in the evening to check if new battery has arrived. Mobile was left at the service centre.

Sat 05 may 2018: visited service centre around 10:00 am. New battery (In working condition) was not received previous day. Person informed me that they will check again, if they can get battery by evening. Mobile was still at the service centre.

Sat 05 may 2018: my wife visited centre around 17:30 to check, if new battery is received. Person informed my wife that store from where battery is expected is closed on saturday & sunday. I am surprised why this was not known in the morning around 10:00 am. As per my instruction, my wife collected my mobile as service centre was closed on sunday and i can use my mobile after charging fully for at least 45 minutes.

Since then i have not received any update on battery from service centre.

On 7th may 2018, i received message from micromax to provide feedback. It clearly indicates that complaint is closed without providing solution.