[Resolved] Micromax Informatics — Micromax canvas xpress 2 display not available in service center | |||
Hi, For some reason my mobile not working condition, so i have send to micromax gallery (Andheri-e, mumbai) office to repair, i got jobsheet copy & confirmation near 21 days my mobile will be repair, so i was happy bcs my mobile still under guarantee, then i handover my phone to servie center on 01-apr-2016. After several coversation with customer care, service center & email but still my mobile not repaire, ticket id - 334141 Regards Kabir khan [protected] [protected]@gmail.com Was this information helpful? | |||
Jun 13, 2016 Complaint marked as Resolved Sub- Pathetic Service by Mobile service center & Customer Care (Jobsheet/IMEI No:W030242-0416-22699375)
Inbox
x
Kabir Khan
AttachmentsMay 18
to tamanainfotech., info, service, cellqcommunica., bhagwatimobile., mahavirelectro., unitedtechnolo., jaggercommunic., aasthaenterpri.
Hi,
For some reason My Mobile not working Condition, so i have send to Micromax Gallery (Andheri-e, Mumbai) office to repair, I got Jobsheet copy & confirmation near 21 days my mobile will be repair, so i was happy bcs my mobile still under Guarantee, then i handover my phone to Servie center.
Embarrassing Experience
After few days later I went to service center to know My Mobile repairing process, When i ask to staff about my mobile service they said
"sir your Mircromax handset display not available in stock, when we get this stock same will repair", So i called to micromax customer care about my complain.
1) My conversation with Jeeshant on call dated 26-Apr'16,
Jeeshant said your Jobsheet under process it showing 21 days it will take time to resolve.So I told jeeshant your service center staff saying stock not available,
that's reason they unable to Process, i request to jeeshant pls resolved asap so i can used my mobile, complain raised by cc.
2) My conversation with SAMEER on call dated 26-Apr'16,
After few time i called to Customer care but same i got replay by cc.
3) My conversation with Amiya on call dated 9-May'16,
Second time i visit to service center but still not any movement happened, my phone not repair due to stock not available.
Again i called to customer care & conversation with Amiya, I informed same to her about my problem, but OLD verbiage "Jobsheet under process, will resolved 21 days"
I also informed to CC about stock not available but she's answering like robot verbiage, raising complain ...etc, but i am not still happy ..
4) My conversation with Reeshab on call dated 18-May'16,
I visit again Service center about my phone but still in process due to stock not available again, then I called customer care, but same old pakaaoo Verbiage
"Jobsheet under process, will resolved 21 days"
Micromax Service Center staff is not professional behavior & they rude with me & said we unable to repair due to stock not available you can go with mobile & repair outside.
What the...?
In valid guarantee, my mobile why should I go outside, just because Micromax Customer care & Andheri east service center staff is misbehavior & unprofessional, unable to resolved Customer quires, that realy not good sound, we bought phone on trust Micromax but after this experience i suggest to Management pls look in this matter & highlight this staff beacuse they don't know how to Speak with Customer care & how to resolved quires.
Service Center Location-
M/s Tamana Infotech
Address: Shop No. 9, Radhika Niwas, M. V. Road, Opp. Vishal Hall, Andheri East, Mumbai, Maharashtra 400069.
Refer attachment for more details.
Note :- If i didn't get any resolution on my request then i dont have any option to raised complain in consumer court.
Regards
Kabir
Register No.8433494501
Complain No-MMH2604163905275
Jobsheet/IMEI No:W030242-0416-22699375
2 Attachments
Micromax Support via freshdesk.com
May 19
to me
Dear Kabir,
Greetings from Micromax!!
Reference to your ticket id- 334141
Thank you for writing to Micromax.
We would request you to kindly reach to us on http://micare.micromaxinfo.com for your concern and our executive will get back to you shortly.
For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm).
Assuring you of our Best Services.
Thanks & Regards,
Neha
Micromax Care Team.
334141
Kabir Khan
May 19
to Micromax, tamanainfotech., service, cellqcommunica., bhagwatimobile., mahavirelectro., unitedtechnolo., jaggercommunic., aasthaenterpri.
Hi Neha,
Thanks to reply i am unable to update information in above link http://micare.micromaxinfo.com (refer attached snapshot), will you please let me know when my mobile will get resolved..
Regards'
Mail Delivery System
May 19
to me
This is the mail system at host mail.micromaxinfo.com.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The mail system
: host
micromaxinfo-com.mail.protection.outlook.com[65.55.88.10] said: 554 5.4.14
Hop count exceeded - possible mail loop ATTR34 (in reply to end of DATA
command)
Final-Recipient: rfc822; [email protected]
Original-Recipient: rfc822;[email protected]
Action: failed
Status: 5.4.14
Remote-MTA: dns; micromaxinfo-com.mail.protection.outlook.com
Diagnostic-Code: smtp; 554 5.4.14 Hop count exceeded - possible mail loop
ATTR34
---------- Forwarded message ----------
From: Kabir Khan
To: Micromax Support
Cc: [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
Date: Thu, 19 May 2016 19:46:19 +0530
Subject: Re: Sub- Pathetic Service by Mobile service center & Customer Care (Jobsheet/IMEI No:W030242-0416-22699375)
Hi Neha,
Thanks to reply i am unable to update information in above link http://micare.micromaxinfo.com (refer attached snapshot), will you please let me know when my mobile will get resolved..
Regards'
Kabir Khan
8433494501
On Thu, May 19, 2016 at 12:49 PM, Micromax Support wrote:
Dear Kabir,
Greetings from Micromax!!
Reference to your ticket id- 334141
Thank you for writing to Micromax.
We would request you to kindly reach to us on http://micare.micromaxinfo.com for your concern and our executive will get back to you shortly.
For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm).
Assuring you of our Best Services.
Thanks & Regards,
Neha
Micromax Care Team.
On Wed, 18 May at 8:33 PM, Kabir Khan wrote:
Hi,
For some reason My Mobile not working Condition, so i have send to Micromax Gallery (Andheri-e, Mumbai) office to repair, I got Jobsheet copy & confirmation near 21 days my mobile will be repair, so i was happy bcs my mobile still under Guarantee, then i handover my phone to Servie center.
Embarrassing Experience
After few days later I went to service center to know My Mobile repairing process, When i ask to staff about my mobile service they said
"sir your Mircromax handset display not available in stock, when we get this stock same will repair", So i called to micromax customer care about my complain.
1) My conversation with Jeeshant on call dated 26-Apr'16,
Jeeshant said your Jobsheet under process it showing 21 days it will take time to resolve.So I told jeeshant your service center staff saying stock not available,
that's reason they unable to Process, i request to jeeshant pls resolved asap so i can used my mobile, complain raised by cc.
2) My conversation with SAMEER on call dated 26-Apr'16,
After few time i called to Customer care but same i got replay by cc.
3) My conversation with Amiya on call dated 9-May'16,
Second time i visit to service center but still not any movement happened, my phone not repair due to stock not available.
Again i called to customer care & conversation with Amiya, I informed same to her about my problem, but OLD verbiage "Jobsheet under process, will resolved 21 days"
I also informed to CC about stock not available but she's answering like robot verbiage, raising complain ...etc, but i am not still happy ..
4) My conversation with Reeshab on call dated 18-May'16,
I visit again Service center about my phone but still in process due to stock not available again, then I called customer care, but same old pakaaoo Verbiage
"Jobsheet under process, will resolved 21 days"
Micromax Service Center staff is not professional behavior & they rude with me & said we unable to repair due to stock not available you can go with mobile & repair outside.
What the...?
In valid guarantee, my mobile why should I go outside, just because Micromax Customer care & Andheri east service center staff is misbehavior & unprofessional, unable to resolved Customer quires, that realy not good sound, we bought phone on trust Micromax but after this experience i suggest to Management pls look in this matter & highlight this staff beacuse they don't know how to Speak with Customer care & how to resolved quires.
Service Center Location-
M/s Tamana Infotech
Address: Shop No. 9, Radhika Niwas, M. V. Road, Opp. Vishal Hall, Andheri East, Mumbai, Maharashtra 400069.
Refer attachment for more details.
Note :- If i didn't get any resolution on my request then i dont have any option to raised complain in consumer court.
Regards
Kabir
Register No.8433494501
Complain No-MMH2604163905275
Jobsheet/IMEI No:W030242-0416-22699375
334141
Mail Delivery Subsystem
May 19
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In-Reply-To:
References:
From: Kabir Khan
Date: Thu, 19 May 2016 19:46:19 +0530
Message-ID:
Subject: Re: Sub- Pathetic Service by Mobile service center & Customer Care
(Jobsheet/IMEI No:W030242-0416-22699375)
To: Micromax Support
Cc: [email protected], [email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected]
Content-Type: multipart/alternative; boundary=001a1141f6d65ddaff0533329f72
> *Embarrassing **Experience*
> After few days later I went to service center to know My Mobile repairing
> process, When i ask to staff about my mobile service they said "sir your
> Mircromax handset display not available in stock, when we get this stock
> same will repair", So i called to micromax customer care about my complain.
>
> *1) My conversation with Jeeshant on call dated 26-Apr'16*,
>
> Jeeshant said your Jobsheet under process it showing 21 days it will take
> time to resolve.So I told jeeshant your service center staff saying stock
> not available,
> that's reason they unable to Process
>
>, i request to jeeshant pls resolved asap so i can used my mobile,
> complain raised by cc.
>
>
----- Message truncated -----
Mail Delivery Subsystem
May 19
to me
Delivery to the following recipient failed permanently:
[email protected]
> *Embarrassing **Experience*
> After few days later I went to service center to know My Mobile repairing
> process, When i ask to staff about my mobile service they said "sir your
> Mircromax handset display not available in stock, when we get this stock
> same will repair", So i called to micromax customer care about my complain.
>
> *1) My conversation with Jeeshant on call dated 26-Apr'16*,
>
> Jeeshant said your Jobsheet under process it showing 21 days it will take
> time to resolve.So I told jeeshant your service center staff saying stock
> not available,
> that's reason they unable to Process
>
>, i request to jeeshant pls resolved asap so i can used my mobile,
> complain raised by cc.
>
>
----- Message truncated -----
Mail Delivery Subsystem
May 19
to me
Delivery to the following recipient failed permanently:
[email protected]
> *Embarrassing **Experience*
> After few days later I went to service center to know My Mobile repairing
> process, When i ask to staff about my mobile service they said "sir your
> Mircromax handset display not available in stock, when we get this stock
> same will repair", So i called to micromax customer care about my complain.
>
> *1) My conversation with Jeeshant on call dated 26-Apr'16*,
>
> Jeeshant said your Jobsheet under process it showing 21 days it will take
> time to resolve.So I told jeeshant your service center staff saying stock
> not available,
> that's reason they unable to Process
>
>, i request to jeeshant pls resolved asap so i can used my mobile,
> complain raised by cc.
>
>
----- Message truncated -----
Micromax Support via freshdesk.com
May 20
to me
Dear Kabir,
Greetings from Micromax!!
Reference to your ticket id- 334141
We apologize for the inconvenience caused.
We have forwarded your case to the concerned team on priority basis, so we request you to kindly cooperate with us in this matter and you will be receiving resolution from us soon.
We appreciate your patience with us in understanding the matter.
For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm).
Assuring you of our Best Services.
Thanks & Regards,
Vikram
Micromax Care Team
Kabir Khan
AttachmentsMay 20
to Micromax
Hi Vikram,
Thanks for reply, .now i can see few improvement from Micromax side. i was checking my Jobsheet tracker on website showing within 7 days to deliver my repaired device, attached file for your reference & same i also get sms on my regsitration mobile.
Regards
Attachments area
Micromax Support via freshdesk.com
May 21
to me
Dear Kabir,
Greetings from Micromax!!
Reference to your ticket id- 334141
We deeply regret the inconvenience caused to you.
This comes further in reference to the issues faced by you with your handset, we apologise for the delay in regards to the repair of your handset.
We would be able to resolve the issue with your handset in a short span as it is been taken care on priority by our repair team.
For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm).
Assuring you of our Best Services.
Thanks & Regards,
Pooja
Micromax Care Team.
334141
Kabir Khan
May 23
to Micromax
Dear Team,
Again its showing under 21+ to deliver your repaired device
Inline image 2 ..what wrong with here, few days it was shwoing under 7 days belowInline image 1
Micromax Support via freshdesk.com
May 24
to me
Dear Kabir,
Greetings from Micromax!!
Reference to your ticket id- 334141
We apologize for the inconvenience caused.
This is with reference to your e-mail wherein you have enquired about the status for your handset.
We would like to inform you that we have shared your concern with our operational team for the quicker resolution of the complaint.
We would like to thank you in anticipation of your continued patience and co-operation in resolving the issue with us.
For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm).
Assuring you of our Best Services.
Thanks & Regards,
Pooja
Micromax Care Team.
334141
Kabir Khan
May 25
to Micromax
How much it will take more time...its above 1 month for repairing still there is no solution or my mobile parts not available.
Micromax Support via freshdesk.com
May 25
to me
Dear Kabir,
Greetings from Micromax!!
Reference to your ticket id- 334141
We apologize for the inconvenience caused.
We have forwarded your case to the concerned team on priority basis, so we request you to kindly cooperate with us in this matter and you will be receiving resolution from us soon.
We appreciate your patience with us in understanding the matter.
For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm).
Assuring you of our Best Services.
Thanks & Regards,
Pooja
Micromax Care Team.
334141
Kabir Khan
May 27
to Micromax, cellqcommunica., bhagwatimobile., mahavirelectro., unitedtechnolo., jaggercommunic., aasthaenterpri., tamanainfotech., service
Team,
Still my mobile not repair after several conversation on email, customer care, service center visit... i am requesting with you,
but no one ready to understand my problem, I thougt u just waiting when customer will giveup like me, ..bcs u can't resolved this problem as u know..
When someone not happy with company it doesn't means company not good, its means that's Company Management is not good.
Request you to all Cheap Managment who is not working properly own work, resign please or resolve this..
From 1st May to till i am just waiting my mobile..Pathetic Service By Micromax Backend office & all staff.
Regard's
Mail Delivery System
May 27
to me
Final-Recipient: rfc822; [email protected]
Original-Recipient: rfc822;[email protected]
Action: failed
Status: 5.4.14
Remote-MTA: dns; micromaxinfo-com.mail.protection.outlook.com
Diagnostic-Code: smtp; 554 5.4.14 Hop count exceeded - possible mail loop
ATTR34
---------- Forwarded message ----------
From: Kabir Khan
To: Micromax Support, [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
Cc:
Date: Fri, 27 May 2016 00:11:42 +0530
Subject: Re: Sub- Pathetic Service by Mobile service center & Customer Care (Jobsheet/IMEI No:W030242-0416-22699375)
Team,
Still my mobile not repair after several conversation on email, customer care, service center visit... i am requesting with you,
but no one ready to understand my problem, I thougt u just waiting when customer will giveup like me, ..bcs u can't resolved this problem as u know..
When someone not happy with company it doesn't means company not good, its means that's Company Management is not good.
Request you to all Cheap Managment who is not working properly own work, resign please or resolve this..
From 1st May to till i am just waiting my mobile..Pathetic Service By Micromax Backend office & all staff.
Regard's
Kabir Khan
8433494501
On Wed, May 25, 2016 at 6:00 PM, Micromax Support wrote:
Dear Kabir,
Greetings from Micromax!!
Reference to your ticket id- 334141
We apologize for the inconvenience caused.
We have forwarded your case to the concerned team on priority basis, so we request you to kindly cooperate with us in this matter and you will be receiving resolution from us soon.
We appreciate your patience with us in understanding the matter.
For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm).
Assuring you of our Best Services.
Thanks & Regards,
Pooja
Micromax Care Team.
On Wed, 25 May at 5:10 PM, Kabir Khan wrote:
How much it will take more time...its above 1 month for repairing still there is no solution or my mobile parts not available.
On Tue, May 24, 2016 at 2:33 PM, Micromax Support wrote:
Dear Kabir,
Greetings from Micromax!!
Reference to your ticket id- 334141
We apologize for the inconvenience caused.
This is with reference to your e-mail wherein you have enquired about the status for your handset.
We would like to inform you that we have shared your concern with our operational team for the quicker resolution of the complaint.
We would like to thank you in anticipation of your continued patience and co-operation in resolving the issue with us.
For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm).
Assuring you of our Best Services.
Thanks & Regards,
Pooja
Micromax Care Team.
On Mon, 23 May at 10:04 PM, Kabir Khan wrote:
Dear Team,
Again its showing under 21+ to deliver your repaired device
Inline image 2 ..what wrong with here, few days it was shwoing under 7 days belowInline image 1
On Sat, May 21, 2016 at 4:04 PM, Micromax Support wrote:
Dear Kabir,
Greetings from Micromax!!
Reference to your ticket id- 334141
We deeply regret the inconvenience caused to you.
This comes further in reference to the issues faced by you with your handset, we apologise for the delay in regards to the repair of your handset.
We would be able to resolve the issue with your handset in a short span as it is been taken care on priority by our repair team.
For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm).
Assuring you of our Best Services.
Thanks & Regards,
Pooja
Micromax Care Team.
334141
Mail Delivery Subsystem
May 27
to me
Delivery to the following recipient failed permanently:
[email protected]
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain mmxcheckpoint.com by mmxcheckpoint.com. [43.252.88.76].
The error that the other server returned was:
550 Unrouteable address
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In-Reply-To:
References:
From: Kabir Khan
Date: Fri, 27 May 2016 00:11:42 +0530
Message-ID:
Subject: Re: Sub- Pathetic Service by Mobile service center & Customer Care
(Jobsheet/IMEI No:W030242-0416-22699375)
To: Micromax Support, [email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected], [email protected]
Content-Type: multipart/alternative; boundary=94eb2c0cbf2a611a4f0533c32538
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Mail Delivery Subsystem
May 27
to me
Delivery to the following recipient failed permanently:
[email protected]
----- Message truncated -----
Mail Delivery Subsystem
May 27
to me
Delivery to the following recipient failed permanently:
[email protected]
----- Message truncated -----
Micromax Support via freshdesk.com
May 27
to me
Dear Kabir,
Greetings from Micromax!!
Reference to your ticket id- 334141
We apologize for the inconvenience caused to you.
We would like to inform you that we are working on your case for priority closure. So we request you to kindly cooperate with us in this matter and you will be receiving resolution from us soon.
For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm).
Assuring you of our Best Services.
Thanks & Regards,
Swati Garg
Micromax Care Team
334141
Kabir Khan
May 30
to Micromax
Its realy embarrassing service from Micromax, still my problem not resolve.. I am facing Months above problem but there is no improvement just i get pathetic feedback same mail again & again
Micromax Support via freshdesk.com
May 30
to me
Dear Kabir,
Greetings from Micromax!!
Reference to your ticket id- 334141
We apologies for the inconvenience caused to you.
We would like to inform you that we are re-forwarding your concern to our escalation team for resolving this case on priority basis kindly cooperate.
For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm).
Assuring you of our Best Services.
Thanks & Regards,
Swati Garg
Micromax Care Team
334141
Kabir Khan
Jun 1 (12 days ago)
to Micromax
Are yaar when my mobile will repair, bullshit yaar just conversation on email ..no solution..
Kabir Khan
Jun 2 (11 days ago)
to Micromax, tamanainfotech.
Any update ? Still i am suffering ..
Micromax Support via freshdesk.com
Jun 2 (11 days ago)
to me
Dear Kabir,
Greetings from Micromax!!
Reference to your ticket id- 334141
We apologize for the inconvenience caused.
This is in reference to your complaint below we have forwarded your complaint to the concerned team for further course of action to be taken on priority.
We request you to cooperate with us in this matter in resolving the issue.
For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm).
Assuring you of our Best Services.
Thanks & Regards,
Pooja
Micromax Care Team.
334141
Kabir Khan
Jun 7 (6 days ago)
to Micromax, cellqcommunica., bhagwatimobile., mahavirelectro., unitedtechnolo., jaggercommunic., aasthaenterpri., tamanainfotech., service
Its realy bad service by Micromax Company, still i am suffering the same problem till you unable to resolve this problem & from last month my mobile under repair that's reason i am helpless.. its very bad & pathetic response from your side..
Again & again i am getting same bullshit response from Mircomax staff like copy paste..
I am very disappoint..
I don't want any bullshit feedback from your side like old 21+ day ...
I am going to raised the compalin in consumer court against all of you...
Regards
Kabir Khan
Jun 7 (6 days ago)
to Micromax
Awaiting reply
Kabir Khan
Jun 7 (6 days ago)
to press, Micromax
Mail Delivery System
Jun 7 (6 days ago)
to me
This is the mail system at host mail.micromaxinfo.com.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The mail system
: host mail.micromaxinfo.com[43.252.91.82] said: 552
5.2.2 Over quota (in reply to end of DATA command)
Final-Recipient: rfc822; [email protected]
Original-Recipient: rfc822;[email protected]
Action: failed
Status: 5.2.2
Remote-MTA: dns; mail.micromaxinfo.com
Diagnostic-Code: smtp; 552 5.2.2 Over quota
---------- Forwarded message ----------
From: Kabir Khan
To: [email protected], Micromax Support
Cc:
Date: Tue, 7 Jun 2016 19:36:03 +0530
Subject: Fwd: Sub- Pathetic Service by Mobile service center & Customer Care (Jobsheet/IMEI No:W030242-0416-22699375)
---------- Forwarded message ----------
From: Kabir Khan
Date: Tue, Jun 7, 2016 at 7:08 PM
Subject: Re: Sub- Pathetic Service by Mobile service center & Customer Care (Jobsheet/IMEI No:W030242-0416-22699375)
To: Micromax Support
Awaiting reply
On Tue, Jun 7, 2016 at 1:08 AM, Kabir Khan wrote:
Its realy bad service by Micromax Company, still i am suffering the same problem till you unable to resolve this problem & from last month my mobile under repair that's reason i am helpless.. its very bad & pathetic response from your side..
Again & again i am getting same bullshit response from Mircomax staff like copy paste..
I am very disappoint..
I don't want any bullshit feedback from your side like old 21+ day ...
I am going to raised the compalin in consumer court against all of you...
Regards
Kabir Khan
8433494501
On Thu, Jun 2, 2016 at 2:54 PM, Micromax Support wrote:
Dear Kabir,
Greetings from Micromax!!
Reference to your ticket id- 334141
We apologize for the inconvenience caused.
This is in reference to your complaint below we have forwarded your complaint to the concerned team for further course of action to be taken on priority.
We request you to cooperate with us in this matter in resolving the issue.
For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm).
Assuring you of our Best Services.
Thanks & Regards,
Pooja
Micromax Care Team.
On Thu, 2 Jun at 11:38 AM, Kabir Khan wrote:
Any update ? Still i am suffering ..
Are yaar when my mobile will repair, bullshit yaar just conversation on email ..no solution..
On May 30, 2016 3:28 PM, "Micromax Support" wrote:
Dear Kabir,
Greetings from Micromax!!
Reference to your ticket id- 334141
We apologies for the inconvenience caused to you.
We would like to inform you that we are re-forwarding your concern to our escalation team for resolving this case on priority basis kindly cooperate.
For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm).
Assuring you of our Best Services.
Thanks & Regards,
Swati Garg
Micromax Care Team
On Mon, 30 May at 10:37 AM, Kabir Khan wrote:
Its realy embarrassing service from Micromax, still my problem not resolve.. I am facing Months above problem but there is no improvement just i get pathetic feedback same mail again & again
On May 27, 2016 12:56 PM, "Micromax Support" wrote:
Dear Kabir,
Greetings from Micromax!!
Reference to your ticket id- 334141
We apologize for the inconvenience caused to you.
We would like to inform you that we are working on your case for priority closure. So we request you to kindly cooperate with us in this matter and you will be receiving resolution from us soon.
For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm).
Assuring you of our Best Services.
Thanks & Regards,
Swati Garg
Micromax Care Team
334141
Kabir Khan
Jun 7 (6 days ago)
to Micromax
fyi..
Inline image 1
Final-Recipient: rfc822; [email protected]
Original-Recipient: rfc822;[email protected]
Action: failed
Status: 5.2.2
Remote-MTA: dns; mail.micromaxinfo.com
Diagnostic-Code: smtp; 552 5.2.2 Over quota
Micromax Support via freshdesk.com
Jun 8 (5 days ago)
to me
Dear Kabir,
Greetings from Micromax!!
Reference to your ticket id- 334141
Thank you for writing to Micromax.
We would request you to kindly reach to us on http://micare.micromaxinfo.com for your concern and our executive will get back to you shortly.
For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm).
Assuring you of our Best Services.
Thanks & Regards,
Swati Garg
Micromax Care Team
On Tue, 7 Jun at 7:45 PM, Kabir Khan wrote:
fyi..
Inline image 1
On Tue, Jun 7, 2016 at 7:36 PM, Mail Delivery System wrote:
This is the mail system at host mail.micromaxinfo.com.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The mail system
: host mail.micromaxinfo.com[43.252.91.82] said: 552
5.2.2 Over quota (in reply to end of DATA command)
Final-Recipient: rfc822; [email protected]
Original-Recipient: rfc822;[email protected]
Action: failed
Status: 5.2.2
Remote-MTA: dns; mail.micromaxinfo.com
Diagnostic-Code: smtp; 552 5.2.2 Over quota
---------- Forwarded message ----------
From: Kabir Khan
To: [email protected], Micromax Support
Cc:
Date: Tue, 7 Jun 2016 19:36:03 +0530
Subject: Fwd: Sub- Pathetic Service by Mobile service center & Customer Care (Jobsheet/IMEI No:W030242-0416-22699375)
---------- Forwarded message ----------
From: Kabir Khan
Date: Tue, Jun 7, 2016 at 7:08 PM
Subject: Re: Sub- Pathetic Service by Mobile service center & Customer Care (Jobsheet/IMEI No:W030242-0416-22699375)
To: Micromax Support
Awaiting reply
On Tue, Jun 7, 2016 at 1:08 AM, Kabir Khan wrote:
Its realy bad service by Micromax Company, still i am suffering the same problem till you unable to resolve this problem & from last month my mobile under repair that's reason i am helpless.. its very bad & pathetic response from your side..
Again & again i am getting same bullshit response from Mircomax staff like copy paste..
I am very disappoint..
I don't want any bullshit feedback from your side like old 21+ day ...
I am going to raised the compalin in consumer court against all of you...
Regards
Kabir Khan
8433494501
On Thu, Jun 2, 2016 at 2:54 PM, Micromax Support wrote:
Dear Kabir,
Greetings from Micromax!!
Reference to your ticket id- 334141
We apologize for the inconvenience caused.
This is in reference to your complaint below we have forwarded your complaint to the concerned team for further course of action to be taken on priority.
We request you to cooperate with us in this matter in resolving the issue.
For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm).
Assuring you of our Best Services.
Thanks & Regards,
Pooja
Micromax Care Team.
On Thu, 2 Jun at 11:38 AM, Kabir Khan wrote:
Any update ? Still i am suffering ..
Are yaar when my mobile will repair, bullshit yaar just conversation on email ..no solution..
On May 30, 2016 3:28 PM, "Micromax Support" wrote:
Dear Kabir,
Greetings from Micromax!!
Reference to your ticket id- 334141
We apologies for the inconvenience caused to you.
We would like to inform you that we are re-forwarding your concern to our escalation team for resolving this case on priority basis kindly cooperate.
For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm).
Assuring you of our Best Services.
Thanks & Regards,
Swati Garg
Micromax Care Team
I try agian & again request but there is not resolution same feedback i am getting from last month above, please hlep
Micromax Support Micromax Informatics customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Thanks you very much, i got new phone from service center, that was bad expeirance from serive center but i am happy know..thanks all of you..
Regards
Kabir Khan
[protected]
Mumbai
Regards
Kabir Khan
[protected]
Mumbai
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+91 12 4481 1000 [Head Office]
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Team Micromax