Micromax Informatics — Micromax e485 canvas pattern lock removal issue.

Address:	New Delhi, Delhi, 110002
Website:	www.micromaxinfo.com/support-center

Hi,

Jobsheet No : N[protected]

I just want to elaborate my complaint regarding newly purchased phone, in that phone i am unable to open the pattern lock. I first visited the Laxmi nagar service center available near Maharaj Banquet Hall on 23rd Mar in the morning to remove the pattern lock there I met executive (Vaishali) who attended me I asked her to check my bill first for phone but she told me not required to show your bill and your phone pattern will be removed within half an hour. But after waiting for more than an hour she told me that pls come tomorrow as our software is not upgraded and requested me to come back tomorrow and on 24th I visited again after confirmed with vaishali that my phone will be repaired. Again she asked me to wait for half an hour but after waiting for an hour she asked me that you have to submit your phone as software is not working and finally asked me to show me your bill for creating the job sheet when I shower her the bill as only 1 IMEI no is mentioned on the bill she asked me to show the box as we required 2nd IMEI no to create the job sheet then my patience lost I asked why didn't you asked me at my first visit about this even I asked you to provide the bill.
she told me without 2nd IMEI no they are not able to create the bill somehow I managed to provide the IMEI no after coordinating on phone. and now she told by your phone by repaired on Saturday(25th Mar) or monday. (27th mar 17) but when today when I contact the customer care they told me that we are unable to repair this phone and sending this phone to somewhere else it will take at least 1 week. when I insisted them they told me that they will try to repair it by tuesday or thursday. now you understand how much pain for getting services of Micromax phone. I visited on working days on 23rd & 24th Mar both working day after requested in office for this Phone but my phone is still not repaired I wasted almost 5-6 Hours for repair of my phone but no avail...after looking at the level of services of micromax I will not consider to buy any phone in near future and don't want to recommend anyone... My previous
experience is very good but now I think you are loosing on this service point with you may also loose the customer base all the executive available at customer care is not very professional with their attitude you can understand the pain with attitude of executive. see the service level only I have to remove the password of my phone taking more than 7 days its really a pathetic one now I am feeling that's its better that I will consult any local repair shop rather going to micromax. even they asked 250 Rs for removing password for within warranty phone that i purchased In this month.

Thanks
sayed musahib