Micromax Informatics — micromax infinity repair/replacement

Address:	Gurgaon, Haryana, 122001
Website:	www.micromaxinfo.com

Hi

I have bought a micromax infinity mobile phone (Imei/esn no.-[protected], [protected]) on 28th october, 2017 from mobile paradise, shop no 2, singh complex, oppt. Mishra petrol pump, vishnupuri, kurshi road, lucknow.

The mobile started giving problem next day of purchase with below issue:
1. All contacts has deleted itself
2. No audio for outgoing/incoming calls.

Since it is in warranty period, i've shown the mobile to the shop owner, from where i have purchased the phone. He has collected the phone to repair but problem still persists.

On 13th november, 2017 i've went micromax service center and submitted the phone with them to repair. After submitting the phone, they confirmed that i can collect the repaired phone or a replacement mobile after 3 days.

Yesterday 16th november, 2017, i called them for phone collection, then they said that the issue is still not rectified and i need to call today. Today 17th november, 2017, i called them, then they said that it will take another 15 days to repair/replacement.

I just want to know, how many times i need to call the service centre/customer care and how much time it will take to resolve this issue.

This is very irresponsible behavior form the service centre/customer care.

Request you to kindly provide a replacement mobile or refund the amount. If no action is taken for the issue, i have to ultimately go to consumer court.
To resolve the issue.

Please find the phone purchase receipt and service centre receipt with attachment.

Regards
Yogendra thakur
[protected]