Micromax Informatics — Micromax informatics complaint status update [id: 1237325]

Address:	Mumbai City, Maharashtra, 400079
Website:	www.micromaxinfo.com

Still not resolved & moreover they are now asking me to run pillar to post for resolution of my query, below emails for your reference...

Prak s
5:41 PM (2 minutes ago)

to sachin.malhotra, r.aggarwal, rajesh.aggarwal, hjasekah, rahul.sharma, vikas.jain, sumeet.kumar, Micromax
Hi Priyanka,

As expected will receive monotonous reply I dont want any call back just want to know when will I get replacement of my mobile as promised? or do I need to go consumer court for this kind of pathetic service? I have already done what I was told to & was assured replacement (on 1st March) for my mobile within 7-10 days & apparently received a call today stating I need to visit branch as the policy has been updated today, I dont know whether or not your process is pre set or not but believe me this is not expected with company of this stature. I hope I am not being taken for a ride like many other customers of yours as I promise I will pursuer this case to extreme no matter the amount of time I got to put in, just wish this is solved amicably in interest of both.

On an ending note I am waiting for the replacement of cell by 7th to 10th March 2016.

Regards,
Prakkash R Salla


On Thu, Mar 3, 2016 at 4:47 PM, Micromax Support wrote:
Dear Prakkash,

Greetings from Micromax!!

Reference to your ticket id- 264030

Thank you for writing to Micromax.
We would request you to kindly reach to us on http://micare.micromaxinfo.com for your concern and our executive will get back to you shortly.

For more Information on Micromax Products please visit our website : www.micromaxinfo.com.

Assuring you of our Best Services.

Thanks & Regards,
Priyanka
Micromax Care Team
On Thu, 3 Mar at 3:53 PM, Prak s wrote:
To Whomsoever it may concern,

This is to let you know AGAIN, That your service is PATHETIC, I have waited for nearly 5 day's for your executive to call me for resolution of my problem & I received your call on 1st march assuring me my mobile will be replaced within 7 to 10 days (all my verification & address were confirmed), & today I am receiving a call from your executive that as a premium mobile client I have to come to your service center to avail service, whereas previously when I asked whether I need to visit service center I was asked not to as I will get replacement of my cell as I am "your premium customer", Just to let you know that I did visit your service center in borivali on 27th Feb I was asked by them to followup on call/email as they do not have any guidelines to serve this product series.

Apparently it seems no process is set up at your end, forget to follow the process in first place, executives just say "sorry for inconvenience" in very monotonous tone. I just want replacement of my cell as I was promised within 7-10 working days i.e. around 7th to 10th March 2016, if I do not receive as assured I hereby 'assure' you that we will fight this out in consumer court as this matter of fraud/cheating to dupe a customer & lastly believe me in the age of social media word of mouth publicity/defamation matters a lot, I will definitely ask my friends to avoid buying product due to lack of quality & after sales service.

Prakkash R Salla

On Fri, Feb 26, 2016 at 5:14 PM, Prak s wrote:
Hi,

I have lodged a complaint on 24th feb regarding my recently bought Canvas 5 (E481) cell, it is not getting on & not able to recharge it successfully, tried resolving the matter through call & i have had my share of bad experiences nobody called me back within the stipulated deadline of 24 hours, again called yesterday & came to know that my complaint wasnt lodged in the first place again when i called to know the status apparently i am told its 24 'WORKING HOURS', how long does it takes to follow the process and resolve the issue, First time ever I have bought Micromax cell and i am highly disappointed with the after sales service, I want my cell to be replaced ASAP as i am not having any other alternate mobile, if the issue is not resolved i guess i got to approach consumer but prior to that will need to aware people on online forums & social media sites to think twice.

Regards,
Prakkash R Salla