Micromax Informatics — micromax led tv, model no. 20b22hd-a (50cm)

Hi, good afternoon.

This is further to earlier mails sent to you ce. [protected]@micromaxinfo.com, dt. 17th april (Ticket id -9467),

Your executive visit my house in order to check the tv. He said that at first he have to take the mother board to his office at cherthala

For checking and then only he is able to tell the fault. Accordingly he took the board under job no. 0040 dt 17/4/2018 (Copy attached).

But, unfortunately, yesterday, 24th of april, one mr. Isac, in-charge of your office at cherthala telephoned me and told that there is no

Facility (I think tv) is available there for checking the mother board & hence it will be brought back to my house.

As a customer, i do not understand what is going on. Such a bad service system for a brand like micro max. Unbelievable.

My concern is :-

When i bought my tv on 14th may 2016 from your authorized dealer, texmo agencies (Kayamkulam), they hand over only the manual &

Invoice (Invoice no.- tar-1029, copy attached). Nothing mentioned about the warranty either in the manual or in the invoice.

On 15th of april 2018 my tv shows some serious trouble such as colours are spread all over the screen and then after one day only audio sound was
Available. No picture.

By seeing the above any common man can understand the problem which is clearly not because of the mother board but the pannel is the got
Damaged.

I asked about the warranty but they said that this tv has got only 1 year warranty.

An international brand like micromax has not provide a warranty card to a customer at the time of purchase, then pl. Clarify, whose fault is this.

I trusted your brand and service but i feel i get cheated and ill treated.

Again, even after one week, your service personals are not able to fix the problem.

Taking in to consideration that i have not given any warranty documents, you are requested to pl. Repair my tv under
Warranty status at the earliest.

Trusting your brand & service once again.

Prasad r nair
Chakkolil
Evoor south
Keerickad po
Kayamkulam
Mob: [protected]