Micromax Informatics — micromax led tv repair issue

I have raised a complaint (Del[protected] on[protected] for the 32 inch led tv model no. 32t8260hd. Problem in the led tv was there is thick black line is showing on top, left and bottom on dark color background. This problem came after a month of purchasing the product.

When i raised the complaint first time your service provider sent a engineer to check the led tv he said that their is a problem in the led tv and someone will pickup the led tv for repair within a week. After that i have called the micromax customer care next morning and they replied me that complaint has been closed as service provider replied tv set is ok.

I have again called the customer care for raising my complaint again. Again my complaint was closed with the comments from the service provide saying tv set is ok. But in fact service provider didn't sent any engineer to my house to check led tv.

I called and raised my complaint again and again for multiple times. This goes on to till 6th november. When engineer came to my house after lots of request and talking to senior staff and they took my led tv for repairing.

On 9th november engineer came back with my led tv. When they switch on the led tv the same problem was coming in the led tv as before. They said they have replaced some element in the led tv and its ok from their end. I talked to the micromax customer care and they told them to take the led tv for repairing again.

I have called the micromax customer care on 10th november to talk to the senior staff and they arranged a call with the senior staff. I have received a call from hina around 2:00 pm and she said that she will confirm the status of led tv by evening. I didn't receive any call from her on that day.

I have again called the micromax customer care on 11th november to arrange a callback from senior staff on multiple times that day. But i didn't receive a call from the senior staff.

I have again called the micromax customer care on 12th november to arrange a callback from senior staff this time customer care replied that today is sunday and senior staff is not available and they will you on 13th november monday.

I have again called the micromax customer care on 13th november to arrange a callback from senior staff at 12:00 pm customer care person replied you will receive call back within 4 hours. After 4 hours i didn't receive a callback from the senior staff. I have again called the micromax customer care asking for the status of the callback he replied you will receive callback from the senior staff within 24 hours. After having half an hour conversation with that person. I have finally received call from hina saying she is waiting from his seniors for approval regarding my complaint and that's why she hasn't called. She said that service provider will call me this week and give me update regarding led tv status.

On 14th november i have called the service provider to know the status of led tv on his mobile no. [protected]. He said that we have repaired the led tv on the first time on 9th november when i have rejected. He said that as per micromax company standards this led tv is ok and also conveyed the same message to senior staff. When i said you can see the color variation once the background color changes he replied he is watching my led tv as its mounted in his office. After that i have disconnected the call.

My concerns are stated below:
1. Does micromax company standards says that led tv should have thick black line on top, left and bottom on dark color background

2. When i have rejected my led tv on 9th november as it wasn't repaired. Your service provider didn't action further on this request instead he was sitting quiet happy as he has repaired the led tv as per micromax company standards and didn't bother to inform customer regarding this and neither did the micromax customer care.

3. I have been chasing to get my led tv repaired for the more than 1 month. And how long now it will take to get it repaired?

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Reply from micromax on 15th november 2017:

Dear valued customer,

Greetings from micromax!!

Reference to your ticket id - 80163

We regret the inconvenience caused to you.

We would like to inform you that we have forwarded your details to your service area manager, they will assist you as soon as possible.

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Reply from me on 15th november 2017:

I want to know if the service area manager is the same person who is sitting ideal in his office thinking he has repaired my led tv as per micromax company standards?

Also, i was expecting a call from your senior staff between 14th november 4:37 pm (Yesterday) to 15th november 4:37 pm (Today). I didn't receive any call.

I want to know how long it will take to resolve my issue?