Micromax Informatics — Micromax led tv replacement

Address:

Dahisar

Today is more then a month I have sent a email regarding my concern and was awaiting for positive response from so called company micromax but I have understood that neither company nor seller is interested to work or help the consumer.

This is very ashamed to know the kind of response and revert getting.

On Wed, 16 Sep, 2020, 12:15 AM VINART PLANNER, wrote:
Team Micromax,

This is to bring in your notice that I bought a new micromax TV from the bhoomi electronic and furniture store located at Dahisar east.

I bought this tv on 9th February 2019, as per that tv is under warranty period.

But unfortunately now tv is not working the screen went off during it was running.

For which I raised the complain to the customer care and your representative Mr Ezaz shaikh came to my place for checking after all investigation he said that some part called PVC need to replace which he get it done in 2 to 3 days as he get that part. And I paid Rs. 580/- for his service charge or visit charges.

But one morning he called me and said that tv is not registered under warranty... this statement made me discourage and sad.

So I asked him what needs to be done now, he said I need to speak to the shop dealer which I did now it's 12 days past still I haven't got any response or solutions for it.

I have spoken to Mr. Yogesh Vyas and Mr. Hardas but it's very disapointing the kind of response I am getting from them.

Instead of helping me they started introgating and questioning all nonsense questions like who had installed the tv and all...

Is this my job to know all this ...

I would appreciate your intervention and get the solutions as early as possible.

Your faithful consumer.

Trust me this very annoying and worsted to express such kind of thought and experience which is ultimately affecting on your brand name.

Note - I have attached the soft copy of the purchased bill and the visit charges bill copy too which has all the details which is required.

Would be waiting for genuine solutions and support to solve this.

Regards,
Aarti Gupta
[protected]