Micromax Informatics — Micromax mobile model A-74

Address:	Kozhikode, Kerala, 673021
Website:	Consumer complaint

1. Refer my complaint about micromax A 74 dated 13 Jan 2017.
2. My Micromax mobile A 74 model code: SERMOM0321 is not detecting SIM 1 slot
(Problem reported: 5201 SIM INSERT SIM CARD).
3. For repair, I gave it to M/S MAX WORLD[protected] COURT VIEW ARCADE,
OPP DISTRICT COURT, CHEROOTI ROAD, CALICUT on 06 Jan 2017,
they checked and informed me that they will charge Rs 450/- and I agreed with them.
4. On 12 Jan 2017 they called me on my mob [protected] and said that they cannot ensure
that the mob will work or not after repair (the mobile will be dead after repair)
and asking me to process the repair or not. I cannot understand why they did not told
me at the time of job sheet made on 06 Jan 2017.
5. On 13 Jan I informed you regarding this matter and you ensure me that the mobile
will be repaired within 10 days. Today i got msm from IM-MicrMx that "Dear customer,
Your Job sheet No.[protected]-27249144 is repaired & ready to be collected from
our service center.Team Micromax".
6. Accordingly I called service center M/S MAX WORLD[protected]
COURT VIEW ARCADE, OPP DISTRICT COURT, CHEROOTI ROAD, CALICUT. They said the mobile
is not repaired and it is held with them wef 06 jan 2017.
7. What the fun is going on with your customer care center ?.
8. I am attaching the copy of job sheet for your ready reference.
9. I request you to solve my problem as early as possible.Otherwise I will be compel to
register this case with consumer court.