Micromax Informatics — mobile handset - warranty issue | |||||
I purchased micromax canvas nitro 2 (E311) mobile vide invoice no blr_wfld[protected], order no od[protected] dated 12th august 2016. Order was raised on flikart and the goods was delivered by ws retail services pvt ltd. On 14th august 2017 the key pad stopped working. Accordingly mobile was submitted to micromax service center to universal enterprises, a wing shop no 49, near sarasbaug, pune 411009 contact no 60606015, [protected] vide service receipt no 331. I received call from service center demanding rs 3600/- to replace the key pad. When i informed service center that the mobile is in warranty they called me again and again and told me different reasons to avoid repairing in warranty. Service center partner calls daily and demanding money to cover mobile in warranty. I called micromax customer care center but they are unable to track mobile from imei number and demanded job sheet number. I visited service center and called 5-6 times but service center people denied to give me job sheet number. As the mobile is in warranty micromax has to perform repairs in warranty period. Was this information helpful? | |||||
|
Micromax Informatics customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
My name is Diwan Singh Chauhan. I gave my damaged data cable to replacement. But there is no stock availability of new data cable for 4 months. When I go to office after 4 months then office staff said that your time period for replacement is over. So sir I request you to that please provide me the new data cable.
![]()
Reply
Micromax phone set was issued for service vide job chart no.S[protected] dated 09.06.2017 model code [protected] which was closed after repair.
But it's problem is not resolved and re-issued/sent vide job sheet no. S[protected]. However the phone set after servicing is not returned to me even after lapse more than a month.
But it's problem is not resolved and re-issued/sent vide job sheet no. S[protected]. However the phone set after servicing is not returned to me even after lapse more than a month.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
10142
Pending
0
Resolved
3252
+91 12 4481 1000 [Head Office]
Micromax House, 90B, Sector-18, Gurgaon, Haryana, India - 122015