[Resolved]  Micromax Informatics — Mobile phone under repairs for 40 days.

Address:

Mumbai City, Maharashtra, 400069

I had given my micromax canvas xpress 2 phone (E313) to M/s. Microtech Services, Santacruz. Job sheet no - W[protected][protected]. Issue with the phone - Person on the opposite side could not hear the voice. The phone was submitted for repair on 17Jun2016. I was told that a part on the motherboard need to be replaced and the same would take 20 days. The job status on micromax site always stated that the waiting period is 21 days. This message stayed for around 30 days. After 40 days I received a SMS from Micromax that my mobile is repaired. I even got a call from M/s. Microtech Services on 30th Jul 2016 asking me to collect the phone on 1st August 2016. I went to the service centre. They gave me the phone and asked me to check. Adding to my frustration, the problem in my mobile still existed. The staff told me they will check and call me back the next day.
Now even after waiting for 40 days and wasting 40 days of my warranty period, my phone is not yet repaired.
Call centre guys have only one thing to say - 'We assure you that your phone will be returned to you at the earliest'. My call has been already escalated earlier after my complaint but still the problem is not yet solved.
On 3rd Aug I got a call from Ms. Microtech to inform me that the part which was replaced on my phone was defective and the same has to be replaced again. They have now given me a new job sheet no W[protected][protected] and the waiting period is now again 21 days. God knows when my ordeal with end with Micromax.
I want a phone replacement.
Seriously thinking of going the Consumer court way.