Dear Sir/Madam,
I have purchased micromax mobile (E481) on dated July 6, 2016 from Classic Telecom, Phase 10, Mohali. I have gifted it to my wife on July 17, 2016 and she has start using it from July 19 onwards. But after two three days she felt some problem in its speaker while listening to songs and after five days its speaker stops working. Now when i contacted the concerned shop from where i have purchased this. They assured me to resolve my issue as soon as possible. After three days, they told me to contact the customer service centre in Phase 2, mohali.
On dated August 10 2016, i went to service centre, their they have kept my mobile with complaint no[protected]-[protected] and assured me to repair it soon but refuse to give DO. As i start getting problem in mobile in less than 7 days, so i ask them to provide me DO. But they told me to contact them after one week or 10 days to resolve your issue only after contacting the company. I didn't get any reply from their side after one week or 10 days and when i contacted them they told me to wait for another 10-15 days. Here i want to tell you that distance from my house to service centre is about 15 km (one side) and i am working for seven days for my organization from 9am - 6pm. So it is always difficult for me to reach your office.
Now when i went to your customer service center on dated September 7 2016, they have not given me proper reply and harassed me like anything. I clearly told them to give my mobile back in original condition else cut DO so that i able to purchase the same mobile from some other shop. But they didn't listen to my request and clearly told me to wait for another 10-15 days. This is not good, as i am suffering from more than one month and i have used your mobile only for three days. You are requested to put a concern on this complaint so that i able to use your mobile in original condition. I feel so sad that company of such reputation has such kind of response while delivering services to the customers.
You are requested to issue me DO, in case you are unable to resolve my problem. Was this information helpful? | 
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