I have purchased tablet p680 (Micromax) within one year warranty got charging complaint. Handed over the tab to micromaxcare calicut on 22/10/2016. After one week i visited the office after call from service center and on verification i found the problem was not rectified. Again after one week same thing happened then they told me they will sent the device to mumbai. On 13/12/2016 i got call from micromax care informing your device is ready on 15/12/2016 i visited their office and found that the problem was still not rectified which was clearly noticed by the technicians and staff present there.
On 15/12/2016 it self i filed complaint in companies site and got call from delhi office. When i informed the job sheet no they informed that the job sheet is closed as the problem is rectified. I contacted the micromax care and asked how they can close the complaint without the customer getting his complaint resolved. And asked whether you are sure the complaint is rectified. They informed that once the device they receive from mumbai they will close the job sheet. It is ridiculous to find that without handing over the tab or without rectifying issue single sided cancellation of job sheet. Once again i registered complaint in the site and again got call from delhi and this time they asked me to resolve the issue with micromax care. Till now they have not initiated any steps to resolve the issue Was this information helpful? | 
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