[Resolved] Micromax Informatics — Regarding customer care service in nagpur

Shashank Lakhotia

from Nagpur, Maharashtra

Address:	Nagpur, Maharashtra, 440005
Website:	www.micromaxinfo.com

Hi,

I had submitted my cellphone micromax a1 - aq4501 (B) to micromax service center named nova services in nagpur on 17/09/16 for the defect of not moving further after the splash screen.
Custmer care representative checked/diagnosed the cellphone for around 1hr and came up with the conclusion that the software needs to be updated and cell needs to be submitted for 1 day to them. Hence i submitted the phone to them and was expecting the call back from them after one day (Monday) but didn't receive any call from the center.

I tried calling them on tuesday for providing the update on my cell phone. They picked up the call and said they will be calling back again after 1 hr with the update of the same. I didn't receive any call from the customercare.
So i tried calling on tuesday but they blocked my number and i wasn't able to connect to them whole day.
On wednesday when i called on official tollfree number ([protected]), your representative checked online and said that my phone is repaired and ready to be picked up.

When i went to nova services to collect my cell, they said that it will charge rs. 3, 800 as there is problem with motherboard. This is weird and contradictory to their initial statement above.

Previously my phone was booting and was sticking to the splash screen but now my phone is not even starting after i received my cell from nova services.

I want to raise a complain against nova services that they have done some manipulation on my phone motherboard which lead it to be defective.

I want my compensation of my cellphone as it was booting before submission but it's not even starting now.

Please take this ahead on behalf of me to provide support.
Please find below all the job sheet related details for reference:

—
M/s nova services - dhantoli, nagpur (440012).
Job sheet no:[protected]-25504473
Date: 17/09/16
Imei/esn no: [protected], [protected]

Thanks!
Shashank lakhotia
Cell: [protected]

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May 28, 2017

Complaint marked as Resolved

Micromax Informatics customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2016

Micromax Informatics Customer Care's response Hi,

Sorry to hear about your experience. Please share your concern at http://micare.micromaxinfo.com.

Regards,
Team Micromax

Oct 14, 2016

Updated by Shashank Lakhotia Hi,

I tried submitting my complaint on the url you mentioned but after submission it gives error.

Note: I tried this multiple times.

Please suggest further.

Thanks!
Shashank

Oct 14, 2016

Updated by Shashank Lakhotia Just to update you. Its the form submission server error and not the front end form error for user inputs.