Micromax Informatics — Regarding Improper Service and damage of Micromax Canvas Tab P480

Address:

1417003

Dear Sir,

I have purchase Micromax Canvas Tab in the month of Sep 2015 from your company. That after appx one year o[censored]se I found problem that its battery capacity is low. As such on[protected], I approached Authorized Micromax Service Centre situated at B-1, Ranjit Plaza, Bhupindra Road Patiala and deposited the Tab for due repair. The person on job check the tab thoroughly and told me the it needs replacement of battery and cost Rs. 1100 /-. and assured that the tab will be alright after the battery replacement. Accordingly, battery is replaced for Rs. 1100 /- after adjusting old battery and issued invoice no. 2809 dated[protected]. When I reached home and starts using the tab...the same problem as to low battery capacity still remains. I approached the service center the very next day and told the person on job about the problem. He told me that there is some other technical fault and it requires some further technical repair costing . I was shocked and understood that t the battery of my tab was alright and it has has been replaced without any need. I asked that I don't eager to spend any more on this tab and request him to take back the battery and return me Rs. 1100 /- as the problem has not been resolved. But he refuse to entertain and told me that he will set it right and I had to deposited the tab vide JOB ORDER NO. 293 on[protected]. I visited many times the service center to know the status of repair of my tab, but I was asked to visit again and again. On[protected], I received call from service center that my tab has became DEAD, and advised me to further deposit 1500 /- and the company will swipe the tab afresh. I felt cheated at the instance of service rendered and attitude of employees working thereat. I deposited the tab in working condition with slight problem of low battery capacity...converted to scrap. Its beyond imagination. Its solely negligence of service on part of you company

I request your good self to look into the matter and get my tab in working condition as it was prior to replacement of battery and further to get me refund of Rs. 1100/-

Thanx in anticipation

Hoping for favorable and justifiable action at your end

Yours truely.

CA. Shelesh Gupta

# H NO. 2419, URBAN ESTATE PHASE II, PATIALA -147003
PH [protected]