Micromax Informatics — Replacement of TV with damaged display

Address:

Madhapur

I have raised complaint on TV damage on August 16. Technician came to my home on 19th August and took the details. I got a call by 3rd week of August stating that the replacement has been approved. I am yet to get a timeline and update on the replacement details. Local service center dealer tells me that there is no clarity on when the replacement will happen (latest update as on 16 Nov).

Called AP/T service head Mr Jani ([protected]) but he is not cooperative and does want to share update on my complaint.

It has been 3 months and still not clarity and update on my complaint.

Need full refund of my purchase amount as I dont feel I will get a replacement from Micromax any longer.

Details of complaint
Registered mobile number - [protected]
Name of the complainant - Aswani