Micromax Informatics — technician refusing to visit

Address:

Vill- Daniri, PO- Harsi , Teh - Jaisinghpur , Distt - Kangra , HP, Kangra, Himachal Pradesh, 176091

I have micromax 40 ich led tv. I am facing issue when i switch on the tv. I have launch complaint on 26 july 2019 regarding the same. I told me within 72 hrs there technician will visit my place (Complaint number - hip[protected]). I received message from micro max on 29 july which shows the details of technician (Varinder kumar - [protected], svc-[protected]). They have also share the ch code which i used to be share with technician once my tv got repaired. As i have not received any call from technician as 72 hrs are over i call him up. First he take all the detasils from me regarding tv. Once i told him the address he refused me to visit and asking me "i will give you another number please him". First thing why should i contact the other person. Ticket has been raised on his name. I call back there customer support team but they also told me to take number from there technician and call the guy. It's not my responsibility to contact micro-max person.