Micromax Informatics — Worst aftersales service from micromax and its service center

Address:

Kolkata, West Bengal, 700043

Complaints regarding the poor after-sales service resulting in harassment to the customer by the authorized dealer and micromax both:
Authorised dealer zeeshan telecom
China trade center, 3rd floor
1a rangalal street, khidderpore, kolkata – 700023
Mob. [protected] /[protected]
Reference:
Micromax mobile model no. A 121
Imei no.1: [protected]
Imei no.2 : [protected]

Above item was given for repair on 20/05/16 (49 days back). Service center 4 times told “another 7 days” and did not do the job.
The service center did not generate any job-sheet no. When they first accepted the item for repair. On complaint to micromax call center the service center generated the job sheet no. On 22/06/2016.
Complained to micromax call center more than 6 times. The call center assured every time “our sr. Executive will talk to you within 24 hours”. Only one called from micromax on 10/06/2016 promising to solve it within 24 hours and call back. Nothing done yet.
Micromax service center is saying “the phone is ready”. The service center is saying “not yet ready”.
The service center is also disconnecting the call and not ready to co-operate.
Today on 13/07/2016 when contacted over phone the service center was not willing to talk over phone initially and afterwards informed that the mobile they can not repair.
Micromax call center is still informing that the mobile is ready for delivery.
Worst service of micomax.
Complaint nos.
Mmx[protected] dt. 21/06/2016
Mmx[protected] dt. 09/07/2016
Mmx[protected] dt. 13/07/2016

Job sheet no.[protected]-24009492 dt. 22/06/2016