Micromax — MENTAL HARASSMENT DUE TO IMPROPER SERVICE OF MICROMAX MOBILE CUSTOMER CARE

Address:

Kalahandi, Odisha

To, The CEO/M.D./Nodal Officer/Manager Micromax, India Subject: Mental Harassment as a result of imporper service & disgusting behaviour at Micromax Care service centre, Bhawanipatna, District: Kalahandi, Odisha, India. Sir, This is to inform you that I Jitendra Kumar Behera currently living in Kesinga town, District:Kalahandi, State:Odisha, India purchased a Micromax Mobile hand set (Model-A-069, M_IMEI:[protected], S_IMEI:[protected]) from Ajit Electronics, Kesinga as on[protected]. I was very much impressed with my new handset till its dispaly not worked automatically from[protected] evening. As it was very important for my official use & it was within its warranty period I consulted with Ajit Electronics from where I had purchased the mobile phone. The shopkeeper advised me to go to the Service centre personally to solve the issue otherwise if they will hand over the set to the customer care then it will took 15 days to 1 month to return. As the mobile was so important for me be workable again, by not finding any other ways I borrowed one of my friend's bike from Kesinga & went to the nearest Service centre (SOM EMTERPRISES, Phone:[protected] at Bhawanipatna town about 35 kms distance from Kesinga as on[protected] & handed over them the mobile. They assured me of resolving the problem within 3-4 days. I then returned home. After 4 days I myself called them to know the status & they replied to keep the mobile for another 3-4 days. Since then till[protected] I was not able to got any call from them. On the same day few hours after my query I got a call from them, that my mobile repairing was done. On[protected] despite of many difficulties faced I again went to the service centre at Bhawanipatna by borrowing one of my friend's bike & they returned my mobile to me. I did not checked the mobile phone as it was evening time & have to returned again 35 kms. As soon I reached my town I got to know that the mobile was as it is when I handed over at service centre. Again I called the service center same day against this issue but they did not replied me properly & misbehaved. I just want to know that is this your service with your customers?, I deeply shocked after this incident & now the mobile is with me in faulty condition. I never expected such poor & disgusting service from a world brand of India. I am fraustrated now with the service of your customer care at Bhawanipatna Town & want to take legal action against them & also against you people. I lost my mobile, lost money travellng 35 kms for service & finally faced a rough situation. Therefore, I may request you to kindly took strict action against the service centre of Micromax at Bhawanipatna & order them to got my issue resolved soon otherwise I will bound to take legal action at the earliest. Job Sheet Bar Code Number: E[protected] Jitendra Kumar Behera Mob: [protected] Kesinga, Dist-Kalahandi, Odisha