[Resolved]  Micromax — Mic not working on new purchased Smart phone

Address:

Ghaziabad, Uttar Pradesh

Hi, my name is Prempal Singh and I live in Ghaziabad. I purchased micromax mobile, model number Canvas XL2 (A109), Invoice number 1655 on 7th September from Mobile ‘O’ Zone in Gandhi Nagar, Ghaziabad. We faced mic issue on 11th September; however we were in Pune that time. We came back on 15th and same day i went to service centre in Ghaziabad, however they asked me to come on next day also advised that phone will not be replaced as it it already passed 7 days from the day of purchase. Next day I get my phone checked in micromax service centre in Indirapuram Ghaziabad (The job sheet no was N[protected] on 16th Sep. The service centre name is M/S V Serve Info, Near Aditya mall, Indirapuram, Ghaziabad. They called me on 22nd Sep and asked me to pick my phone as it is repaired. Next morning when i went to pick my phone and checked, i found the same issue. They again checked and told me that issue is still there and you have to leave your phone for another 10-15 days. They had given me another job sheet (Ref no - N[protected]. They again called me after one week on 29th Sep. I went to service centre on 30th, however found the same issue with the team. I have asked them to check the phone again and they advised me that they will not be able to resolve the issue and they have to escalate the issue to next level, I will have to wait for another 10-15 days. They given another job sheet with Ref no N[protected]. I am still awaiting response from them. I don’t know what to do. I made a mistake by purchasing Micromax mobile. Please help me to get my phone replaced. Thanks.