Micromax — Micromax a210

Shivakumarks

Address:

Bangalore, Karnataka, 560072

Due to drenching of my mobile in rain it stopped working and gave it for repair (out of warranty) on 15th October 2015 with an assurance of an update as soon as possible. As there was no reply I wrote to [protected]@micromaxinfo.com and also to the service center [protected]@mmxcheckpoint.com. The job# S[protected] and received a reply from [protected]@micromaxinfo.com to have checked with the service center and can be collected on 27th October 2015 giving ticket# 129251. When I went to the service center they denied to have confirmed the status to anyone and the mobile is not ready as they are awaiting for a spare part. I wrote back to [protected]@micromaxinfo.com and they apologized and confirmed to get an update from the respective team. I am still waiting for the reply from the micromax service center and [protected]@micromaxinfo.com for an update. It's 2nd November 2015 (more than 15 days) still haven't got my mobile back. Service center doesn't reply on email ([protected]@mmxcheckpoint.com). Please help to resolve this issue.

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Micromax Informatics customer support has been notified about the posted complaint.

Nov 09, 2015

Updated by Shivakumarks I received a call yesterday from suntechnologies_bangalore (micromax service center) and the engineers at last had discovered after about 25 days at suntechnologies_bangalore the display has a problem and the touch screen needs to be changed the exact reason for which I had given for repair.

I have taken back my handset in absolutely non-working condition today though I was told on the call yesterday (08/11/2015) the phone is getting switched on and it's only the touch screen which needs to be replaced for which I said NO as I am not anymore interested to continue to use Micromax. They have even damaged the handset's volume key, found one screw missing and also gaps can be see in the corners of the set.

My data, contacts and every thing is lost and I am going for a different brand.