Micromax — Micromax agreed to service mobile free of cost under warranty but reneged later

Address:

Gurgaon, Haryana

The following exchange of emails are self-explanatory: "Subject: Re: Micromax Fun A76 From: RAJESH ANAND ([protected]@yahoo.com) To: service.[protected]@micromaxinfo.com; Date: Tuesday, September 23, 2014 2:27 PM There is no physical or liquid damage On Tuesday, September 23, 2014 11:23 AM, Superfone <service.[protected]@micromaxinfo.com> wrote: Dear Mr. Anand, We request you to kindly contact with the authorised service center in your city for the same. Also like to inform you that if there is any physical or liquid damage in your handset then it will not covered under warranty. Also like to inform you that replacement can be done within 7 days from date of purchase and place of purchase if authorized service center confirms any manufacturing defect. For service center details you need to visit the website: www.micromaxinfo.com You can locate your nearest service center by sending message to ASC<SPACE>City Pin code to [protected] (*Charges Apply) For any further Assistance you can contact us on customer care number:[protected] Assuring you with best of our services and we value your association with us. Thanks & Regards Micromax: Care From: RAJESH ANAND [mailto:[protected]@yahoo.com] Sent: Saturday, September 20, 2014 10:09 AM To: info Cc: Yuvika Anand Subject: Fw: Micromax Fun A76 On Friday, September 19, 2014 9:22 PM, RAJESH ANAND <[protected]@yahoo.com> wrote: ref:ska/ph I purchased your Micromax Fun A76 on[protected] from Venus Electronics, MCD Market, Karol Bagh, New Delhi. The Charging Receptacle was found to be defective & the same was repaired by your Micromax Care Authorised Service Centre, below Gumat, Jammu free of cost under warranty in the first two weeks of June 2014. However the same was again found to be defective & was shown to your Micromax Care Authorised Service Centre, Nawada, Near Dwarka Morh, New Delhi on[protected] around 2pm but they refused to repair/replace the same free of cost under warranty. Please arrange for the immediate replacement of the same free of cost under warranty. My mobile no. is [protected] Regard I refer to the following exchange of emails with you: 1. My email dt 19-9-14 at 9:22 pm 2. Your email dt 20-9-14 at 2:40 pm 3. My email dt 20-9-14 at 3:13 pm 4. Your email dt 23-9-14 at 11:22 am 5. My email dt 23-9-14 at 2:27 pm 6. Your email dt 23-9-14 at 3:24 pm 7. Your email dt 24-9-14 at 11:20 am Accordingly, today i.e. on 24-9-14 at 3 pm I with mobile & bill visited your Authorised Service Centre situated at Shop No. 123 FF, Vasishta Complex, Sikanderpur, Gurgaon where they confirmed that there was no physical or liquid damage. However to service the mobile free of cost under warranty, they required authorization from you. Please therefore, email the said authorization to them with copy to me in order that I may get the same done at the earliest to reduce further damage. My mobile no. is [protected]. Awaiting the needful Regards " "I refer to the following exchange of emails with you: 1. My email dt 19-9-14 at 9:22 pm 2. Your email dt 20-9-14 at 2:40 pm 3. My email dt 20-9-14 at 3:13 pm to please confirm that the repair will be done free of cost 4. Your email dt 23-9-14 at 11:22 am 5. My email dt 23-9-14 at 2:27 pm 6. Your email dt 23-9-14 at 3:24 pm 7. Your email dt 24-9-14 at 11:20 am Accordingly, today i.e. on 24-9-14 at 3 pm I with mobile & bill visited your Authorised Service Centre situated at Shop No. 123 FF, Vasishta Complex, Sikanderpur, Gurgaon where they confirmed that there was no physical or liquid damage. However to service the mobile free of cost under warranty, they required authorization from you. Please therefore, email the said authorization to them with copy to me in order that I may get the same done at the earliest to reduce further damage. My mobile no. is [protected]. Awaiting the needful Regards "