Micromax — Micromax Canvas A1 Android one AQ4501 frequently calls getting disconnected

Address:

Chennai, Tamil Nadu

I wish to report the extremely poor quality of the product and subsequent repair / support service, I am really unsatisfied with service provided by your service center. Service Center: Sp - Cell Tech Shop No. 8, Cision Complex, First Floor, Montieth Road Egmore, Chennai - 600008). Model: Micromax A1 canvas android one (AQ4501) IMEI number: [protected]/[protected] I bought micromax A1 canvas (AQ4501) from snap deal after using it for month I started facing problem like the calls getting disconnecting while on call. First the issue was interment after sometime it started happening frequently. I took set to service center they just formatted the phone and gave it back and didn’t provide me any job sheet the fix didn’t resolve the problem and again took it to the same service center this time I was told that the phone will go to factory for repair and will take 20 days Job sheet(S[protected]) created on[protected] for the same. The service center customer care officer Mr. Mani informed that they have changed the Motherboard and touch screen but the situation was even worst it started overheating and disconnecting problem was not resolved. Again took it to the service center On requested them to test it for them self and customer care Officer Mr. Mani assured me a new replacement set and requested wait for another 20 days and Job sheet (S[protected])created on[protected] for the same. Mr. Mani told that again motherboard is replaced and not the phone and refused to take this phone since I was demanding for new phone but the Service center Manager Mr. Hari assured that the phone was checked and tested by level 4 engineers and other won’t any issue. But when I started using the phone I am facing the same problem I don’t know what quality testing department doing in Micromax. The phone was with service center for more than 2 months and the problem is not resolved wasting my time and effort in visiting the service centre 4 times. Trust level in Micromax at lowest. Please let me know what policy for repair and turnaround time for such cases. Who is responsible for harassment where a user is without phone for 2 Months (as the phone was having micro-sim this cannot be used in available handsets at home) I have attached the scan copies of job sheet and delivery chalan for your reference. Request advises further action and takes remedial measures earliest to enable me to use this phone and relieve me o[censored]nnecessary harassment. Regards, Dilipkumar PH:+91-[protected]