Micromax — Micromax Doodle A111 - Manufacturing defect

Address:

Thane, Maharashtra

I had bought one Micromax Doodle A111 about one year ago (In August 2013) from a local shop. From day one I had been facing problems with this phone. Whenever I played U tube the set used to go blank and get switched off. I had to restart the set again and but I was never able to play anything on U tube continuously more than 10 minutes maximum. Sometime within two or three minutes it used to get switched off. After playing one or two minute the sound goes off and again I had to restart the U tube. I had visited the Customer Care centre of Micromax in Dombivli (Thane Dist. Maharashtra) many times but each time they returned the mobile after doing factory resetting. I even told them the problem is frequent so they must open the set and check to which the inexperienced boys who are asked to manage the customer care informed me that they do not need to open the set to know the problem and all. Now the mobiel function has gone worse. Its pad backlight, back key, home key etc. are not responding. Again I visited your Customer Care (but this time unfortunately the set was out of waranty) and showed one boy who was there and he even without blinking an eyelid told me I have to spend about Rs. 4, 000/- for changing the motherboard, screen etc., I do not understand why Micromax keeps such inexperienced boys at the Centre. They do not even bother to check the set before concluding their opinion. After this incident, I had taken this set to one of my known mobile mechanic and he checked the phone and told me that the stick (I feel it is the cable connecting the motherboad and speaker, microphone, kepy pad, is broken and needed replacement. Now that may not be available in the open market. Kindly let me know your feed back on this.