[Resolved]  Micromax — Micromax Magnus Complaint

Address:

Ahmedabad, Gujarat

Hello, I purchased a Micromax Magnus A117 on 6th May, 2014. It has been just 4 months since the purchase but the device is giving me so many problems. Initially, the touch screen stopped working at multiple occasions. A month back, the touch screen totally stopped working. I submitted the device at Dev Enterpirse in Ahmedabad on 7th August. I was told i will get back the device within 7 days but they took almost a month and I was able to collect th device on 8th September. Even after the repair, the device doesn't work and now there is no signal in the mobile. I gave the device for repair again at the service center and now they suggest that the mother board has some issues and needs to be repaired and this would take another 15 days. I submitted the device again on 13/09/2014 and was told that i would get the device within a week. After multiple visits today, 29/09/2014 I have been told that it will take another 12 days for the device to be returned, so necessarily i used the phone for 2 months and now it has been lying in the service centre for past 3 months. Is this the kind of service to be expected out of Micromax? I am really pissed off with the device and the kind of service at the service center. Isnt the device tested before sending it back to the customer? I tried calling the Service centre ( Dev Enterprise) multiple times so as to confirm if my device was back but they never picked up the call and I had to make visits every 3-4 days to confirm if my device was repaired and every time the same reply that the parts have not arrived. I dont think this is the way to treat a customer who purchased a device worth 13, 500 INR where i could have easily gone for MOTO G or any other android device of a reputed brand but i put my faith in Micromax and sadly, I think this was my first and last purchase of a Micromax device. I would really appreciated if you look into this issue and do the needful. The device is currently under repair and the Job sheet is dated 13/09/2014 with number W[protected] and Model Code SERMOB0339. Thanks, Tanzeel Ahmed IIM Ahmedabad | Post Graduate Programme in Management[protected] Mobile: +91 [protected] Land line: +[protected] Dorm 23, Room 31, IIM Ahmedabad, Ahmedabad, India - 380015