[Resolved]  Micromax — Micromax mobile with TROJAN VIRUSES in Factory apps

Address:

Vellore, Tamil Nadu

I bought a Micromax mobile in Vellore. I found it to be infected with. TROJAN VIRUSES in two of the factory applications. I was given another mobile. I checked it in the outlet itself and found the same TROJAN VIRUSES in the SAME TWO FACTORY APPS . I gave back the mobile and asked for a higher version for which I was willing to pay extra. After three months I was given the offer from Vellore Micromac Care, that I could buy a phone from another company and reduce from the bill what I paid for the micromax mobile. When i asked for a micromax mobile itself I was told that all phones in that range were infected too! Though the offer seemed to be for my advantage my conscience would not allow me to do this. I felt very much let down by micromax, a company for which I had much admiration. The company has let down many of its unsuspecting customers and I did not feel comfortable in being a sole beneficiary of this arrangement, while others continue to be cheated by this dangerous oversight (or is it deliberate). I ask Micromax to immediately look into your production lines which produce infected phones. Please take back from all outlets all such infected phones. Please offer remedies to all those who have bought such phones. Please equip all your Sevice centers with know how to remove such viruses from your phones when customers bring them there. I will wait for you to do all this. Once you have done this give me back a Micromax phone which is Virus free, especially TROJAN VIRUS FREE. I am willing to pay the extra amount if the cost has gone up in the meanwhile. Till that time let my money and my distress lie on your conscience.