Micromax — micromax wifi router

Website:

www.micromaxinfo.com

Apart from the products being substandard the customer service is beyond horrible. I have a micromax router (Speedster mmx440w) that i received as a gift. After trying all the instructions in the booklet i have finally given up trying to set it up and called the micromax helpdesk number provided in the booklet. ([protected] - this is not a toll free number.) after calling them several times, the first time they kept telling to call different numbers, which i did. Finally they said they do not support routers only mobiles they said they would have someone to call me back. This is 2 months ago. After the long wait and losing hope, i finally called the number again. The minute they picked my call 4 of their employees hearing my issue either hung up on me or pretended they could not hear me. One even went on to say he will not hang up on me and will help me out and then again did the exact same thing. Their names being shiv, aashish, and shiksha (Or aswini am not sure about the last girls name) all this while i was being charged for the calls as this was not a toll free number i was calling. Finally i called again and asked for their supervisor, a girl picked and point blankly refused to either transfer or call her supervisor as she said they have no rules to do so. She tried to justify the previous hang ups as a technical issue which is definitely not the case. Since i insisted she finally put me on mute for the next 15 minutes and hung up on me again! Is this what the company teaches its employees? No wonder people all over the world spit at indian companies. They have no manners or etiquette training their employees to behave with the customers in a rude and arrogant way. This reflects directly on the owner rahul sharma who only knows to swindle and cheat his customers with mediocre products and make himself rich, disgusting and shame on this company. I wont be surprised at the very quick downfall of this company.