Micromax — Mobile deposited at Customer Service Center, but no response from them yet

Address:

Gautam Buddh Nagar, Uttar Pradesh

I regret to say that Micromax Service is highly poor. I purchased my mobile last year on 11th July, 2013 and before one year, (under warranty period only) it showed technical problem in display. Now, when I submitted it for Repair at M/S Satguru Communication, Noida, Customer Care Agents at Service Centre are not responding professionally. 10 days have passed and they are again and again saying part is being ordered and status is pending. I am not able to understand how this brand is going to survive in Market. You do product marketing through Big Stars and pay hefty amounts to them and after the product is being sold, you don't care for the Customer Service. This way I am not going to purchase Micromax Products again and additionally, will spread a bad word of mouth. You are gonna loose all the Market Share gained. I request you to take a quick action on Request No. R1407FUPE10714846 registered by Name : Aditi and Contact No. [protected] at above mentioned Service Centre in Noida. Details of Service Centre : M/S Satguru Communication Shop No.-1, GF, Dharampali Palace, Near VInayak Hospital, Sector- 27, Noida-201301 Tel.:[protected] Email. : [protected]@mmcheckpoint.com CST No/TIN No. : [protected]