Micromax — mobile not repaired under warranty

Website:

www.micromaxinfo.com

Sir/madam

I purchased micromax fantabulet f666 calling tablet on 02/05/2017, and after one month o[censored]sage handset problems started like hanging, not charging, etc. So i had given my handset for service to micromax service centre m/s mobile world (Kar), manasa towers m g road, mangalore. And they said if software is updated, the mobile problems will be cleared and they asked me to wait and no job sheet was prepared and they updated the software and gave it to me, and. And when i asked them about charging problem they said even that is rectified.

But after a few days the same problems repeated again and i took my handset again and they asked me to wait and took it inside and this time too no job sheet was done and after a little while they gave it back to me and i checked charging with their charger and it was charging,. I told them that last time too when you said that charging is rectified i took the hand set and at home kept it for charging and it was fully charged, but next day it was not charging and this time too the same problem was there, so i called up and told them the problem and on 14/10/2017 i gave the handset and told them to prepare jobsheet and rectify the defect properly and the job sheet was prepared by m/s mobile world (Kar), manasa towers m g road, mangalore, and the job sheet no is s[protected].

After 3 weeks when i called up they said they will check and call me, but they never called me, again after 2/3 days when i called they said mobile is ready and asked me to collect it.

When i went to collect the mobile,. They told me it was sent to head office for repairs and told me the main board is changed and repaired.

After i took the mobile i had the same charging problem like before, so again i gave the mobile again and the job sheet no was s[protected]. After that when they rectified and gave me the mobile, but the same problem occurred and again and again i give it for repairs and after repair the problem is same, they used to take printout of old job sheet and cut the old date and write the new date and give me the job sheet. But in corner of the job sheet every time they gave the time and date of the day is printed. I have xerox copies of a job sheet and the original of the last one given on 08/01/2018.

On 08/01/2018 they even asked me to bring the charger to check whether the charger has some problems. But when they checked charger was intact, but they insisted me to leave the charger with them to send both mobile and charger to head office, so i gave the charger too.

After one month i as they did not call up i myself called and enquired and they said it’s been sent to head office and as soon as it comes they will inform me. So after one week i called same reply, so after few days i visited the service centre they gave the same reply again. The way they replied i had a doubt. So next day i called toll free customer care no and then gave the job sheet no and they said they have not received the mobile and asked me to go the service centre and ask them why they are not giving my handset and then call customer care from service centre.

So i called up service centre and told them the same, then that time they are telling me that mobile is with them and they have not sent it to head office and also it cannot be repaired under warranty because the board is tampered.

I told them from last 3 to 4 months you haven’t said anything like that and now almost one and half month from 8th january you are keeping the mobile with you and telling me that you have sent it to head office, then they asked me to come to service centre.

Next day i went to service centre and before i spoke to them i started recording our conversation, because i suspected some foul play.

I asked them the status of my mobile, they said my mobile is ready, i was shocked, i asked them yesterday you told me it cannot be repaired as the board is tampered, for that they replied that whatever possible they have repaired, so i asked them in that case future i will have same or more problems, they said yes, it’s better you buy a new phone. This statement is clearly recorded and i have the recording.

I asked them why should i buy a new phone, my mobile has warranty, for that they said board is tampered, no warranty, i told them from october the mobile is with you and now you are telling board is tampered and my mobile back panel or battery cannot be removed, we touch only the screen and volume and on buttons, board we don’t touch, only your technicians can do that and if the mobile is opened by unauthorized person you people don’t accept it for service.

And i requested to speak to their manager, but he never came out, and i asked for the incharges mobile number, that too they refused and said that i can only mail to him. Finally i asked them what will they do, they said they cannot repair, i told them i have to legally solve this issue if they say like that, they very casually said ok.
Regards
Richard
[protected]