Micromax — Mobile phone that was given for repair and have not got it in 3 months

Address:

500016

I have given my phone for repair here in Hyderabad on 23 October 2015 and have not got it since. When i went to get my phone repaired in the Micromax Service center in Ameerpet, Hyderabad they told me that it would take a month for the repair because they are sending it to Delhi for repair and after a month i went to the service center they told me that my phone has not arrived and it would take another 15 days i had complaint that it had already taken a month but they said that according to the company it would take more time and will arrive within the next 15 days i waited the next 15 days and went again to the center but again my had not arrived and asked me to wait another 15 days i had told them i could not wait because i had to leave the city for work in the coming days they told me that that they would try to get my phone and that they had sent a request and would call me when my phone arrives and i never got a call. When i came back to Hyderabad on January i had gone to the center again to ask for my phone they told me to call the number on the jobsheet[protected] to ask for my phone since my phone was still on warranty i asked if they could replace my phone instead they told me that if I called that number I could make that request. I called the number and they told me that I would get my phone in 15 days I asked if they would replace my phone instead with the same model since it was still on warranty they told me that they could not do that and asked me to wait for 15 days i waited and called again and again they asked me to wait another 15 days i could not wait any longer I told them that i would not wait any longer and wished to speak to a senior who could give me the exact date they told me someone would call me within the next 24 hours i waited and nobody called and i called again asking for my phone they said to wait another 15 days I told them i could not wait any longer and ask to speak to a senior again they again told someone would call in the next 24 hours again i told them that they had told me the same thing and nobody called they insisted I wait for 24 hours to get the call and again nobody called again i called them and again the same thing they said and told me they were facing technical difficulties for the 3rd time. I told them that I would complain to consumer forum if i do not get my phone and again they told me to wait another 24 hours and i told them that I had waited 3 times and nobody called and they told me that the last time that they told me to wait another 15 days for the last time had already passed and I was losing my patience and would sent a complain to consumer forum for this they told me not to complain and that they would make a top priority to called me within the next 24 hours about the status of my phone and again no one had called. They are not taking this matter seriously and ask for action to be taken so i can get my phone soon as possible either a replacement of the same model or the same phone repaired. Thank You.
Jobsheet No. S[protected]
Client number[protected]
Service center - M/S Harihara Electronics, D.No. 6-3-864/4/b/1, SBN Arcade, Opp. Green Park, Ameerpet, Hyderabad