Micromax — mobile problem replacement needed

Address:Chennai, Tamil Nadu

siri bought micromax A102 on august 15th within two days my hand got repaired the reason for it is battery is getting over heated and also burning smell was coming from my handset and i got replaced my hand set but the same problem is a rised in my new hand set within 3 weeks o[censored]sage.. does my 8000 rs handset is only worth for 3 weeks usage before first service i felt cheated, i dont want my new phone to be serviced i want a replacement or i want my money back instead kindly accept my request... and i am not satisfied with the response of the customer care because of their response im now mentally stressed. i attached the bill details for your reference. Cell TechShop No 8 1st Floor No 150, Near Egmore Alsams Mall, Montich Road Cisons Complex, Egmore, Chennai - 600008
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Hi Deepan,

Sorry to hear about your experience. Please write to us at micromaxmobile.[protected]@gmail.com with following details:

1. Contact Number
2. Your Location
We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax
Sir, As per my previous complaint about my micromax A102 handset i have received a call from micromax out person yesterday from the number [protected] at the time 11:56 AM the person spoke in the phone told that he will enquire about the status of the handset in the Fone Care service center T-Nagar where I gave my phone for testing and he also noted all the details like contact details phone IMEI no etc... And then i received a call from[protected] at 12:22 PM the person spoke was Mr.Srinivasan check point mechanic in fone care service T-Nagar and told that there are many problems in the phone like software is not opening, battery is not getting charged, electrical failure, and total board is spoiled... And at 18:41 PM the same person Mr.srinivasan check point mechanic in fone care service center T-Nagar called from the no [protected] suggesting that the phone is need to be sent to bangalore service center for repairing all the problems and he also told that the time to service the phone may take around one month and by that time i also came to know that micromax out person who spoke with me around 11:56 AM haven t contacted the Fone service center in T-Nagar as he said to me... i want to know whether the call is just for an eye wash and If my phone is in service center around one month whats the use of buying it and i am also mentally very stressed because of it... NOTE:- SIR THIS IS MY JOB SHEET NO S[protected]****** If i got all my board and panels replaced in my new phone it becomes a second hand then whats the use of buying a company product instead i would gone for a local phone and prefer my friends also. Therefore i kindly request you to give a replacement of some other good model phone it may be higher than this price i can afford it if that is not possible there is no other option other than filing a complaint in consumer court... i dont want to use a second hand phone in 2 weeks of buying

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