[Resolved]  Micromax — Mobile Repair and Service

Address:

Nashik, Maharashtra

I have purchased mobile Micromax A69 having IMEI No. [protected] & [protected] on 20.05.2014. Said mobile phone was having problem of "NETWORK FAIL & BATTERY BACKUP ISSUE". Hence said mobile was submitted at the authorized service station M/s. Samarth Telecom Shopy, Shop No. 1, Balvant Plaza, First Floor, Vakilwadi Nashik for above said problems on which service station personal informed that this is software issue and he said that he has up grated the software on various occasions prior to 17.06.2014 on which said mobile was submitted / deposited to said service station for repairing as problem was not solved by up grating the software. It is to be noted that mobile was deposited for repairing on 17.06.2014 but even on request the service station has not prepared job sheet and has not even issue material receipt note. On several followup service station has issued job sheet on 17.07.2014. Till this date mobile was not send for repairing and was lying with service station only without any valid reason. When I have asked them the reason to kept mobile with service station was 30 days without taking any action on it, the service station replied that the IMEI No. of said mobile is not registered. Whatever may be the reason, being a customer and layman I am not at all satisfied with the service of service center which caused me physical and mental harassment and financial loss and great inconvenience. Hence your requested to look into the matter ASAP and take necessary action with the consult service station and get my mobile phone repaired urgently. Said mobile is in warranty period as problem was seen from the date of purchased it self i.e. from 20.05.2014. Further the treatment from service center was very rude and non cooperative. If our complaint will not be looked into seriously and at earliest, I am also thinking to initiate legal proceding with the consumer forum. Please note