Micromax Mobiles — Not replacing defective mobile

Address:

Pune, Maharashtra

17.5.2015 Purchased the Micromax q 324 from Mobile space shop Opp Mc –donald JM Rd D G Pune Cash memo No 1135. There phone No[protected] for confirmation. 25.6.2015 There was problems in the battery 1.7.2015 The battery changed by the shop” Mobile space” 14.8.2015 The battery unit get discharged within one or two hours. Approached to Service centre at Hadapsar . they indicated that thre is softsare problems. refer ELC Report 17.8.2015 The battery get discharge with same problems. Once the battery get discharged never recharge by provided charger. Battery get charged fromOUTSIDE source.Then THEY SAID THAT THE mobile unit IS beyond repair of local unit. They send that mobile to other place being Major defect.The defects /Problems reported as 1. 4103npower switch off 2. 4106 Power Boot failure 3 4107 Power phone restarts/reboots 28.8.2015 The mobile unit get heated when put for charging and remain hot till battery get discharged fully beyond the limit and dead. 1.9.2015 Finally your official declared that this mobile is of worst quality and can not be repaired and advised to mail the complaints to the given address.THEY WERE UNABLE TO REPLACE THE UNIT OR TO GIVE ME NEW UNITS/MOBILE. It is to note that for above complaints /problems, your Unit have given the typed written/hand written acknowledgements. These statements/report is based on the report of your units which will be produced as and when required. During this period I lost the business of Rs about Rs2-2.5 lakhs with lot of mental torture, physical harassments. I hope you will look into this matter VERY SERIOUSLY and make the arrangements to replace the with better/higher quality MOBILE UNIT at ealiest, SO AS TO AVOID EMBRASSING SITUATION