Address: | Hyderabad, Andhra Pradesh |
Hi,
My handset- ‘Micromax Canvas Knight A350’ which is under warranty has encountered with a problem.
I have handed it on 11/Jul/15 in the Micromax Service Center at below location-
Address:
D.NO. 6-3-864/4/B/1, 1st floor, SBN Arcade,
Opp Greenpark Hotel, Greenlands, Ameerpet,
Hyderabad- 500016. Phone:[protected].
They have accepted it for resolving the issue and given me the ‘Job sheet no.: S[protected]’ for future reference and told me it would take 15 business days to resolve the issue.
I have communicated with them after 15 days and they then they told me that they have sent my handset to company.
I have visited the above Service center on 08/Aug/15 i.e after one month, to know the status of my Job sheet. I am very disappointed, with the reckless answers from them.
I have started communicating directly with Micromax Customer Care services by Ph:[protected] and also through mail:[protected]@micromaxinfo.com, they have given two Ticket IDs (14332 and 26776 ) for tracking and also a Complaint ID(mmx[protected], but of no use.
They are saying it would take 15 days more to resolve the issue and return my handset. Whenever I call/mail them this is the only reply I am receiving from them.
I have a phone conversation on 13/Aug/15 and even on that date the reply from them is the same stating it would take 15 days more.
So, I would like to file a complaint regarding the above and hope it helps in resolving my issue.
Thanks & Regards. Was this information helpful? |
More than 15 Business days are passed after submitting the complaint.
But there is no response from Micro max yet.