Micromax Mobiles — They are not solving my problem

Address:

Dhanbad, Jharkhand

I bought micromax q371 on 1st march 2105 but in some days it started creating problem. problem is very rare, whenever somebody calls me they got voice msg that my phone is switched off, initially i thought its a problem of my network then i insert SIM of other network but problem remains the same. Then i approached to service center they took my phone and updated the software and not even give any proof of complaint. but the problem again remain the same then again i approached them this time they gave me complain no. (E[protected]) and return my phone after 25 days, they claim that they have sent it to delhi. But again the phone has not repaired. again i approached service center again they took my phone and sent it to delhi this time complain no. is E[protected] BUT AGAIN THE SAME PROBLEM. i approached them two more time and still no solution. followings are the two complain nos. E[protected] E[protected]. since after so many complains they are unable to repair it. service center associates started directing me to call customer care n all still my phone is in service center current complain no. is E[protected][protected]. I dont know why micromax is not providing me the new phone. oveall my phone is in service center for 4-5 months in these 6 months. i want to draw the kind attention of micromax higher authority to take note of it. regards Ashok Kumar [protected], [protected]