Micromax Mobiles — Unite 2 A106 - IMEI [protected] - Service problem - Job id[protected]-19422845

Address:	Vellore, Tamil Nadu
Website:	www.micromaxinfo.com/

Hello Team, I have bought Micromax Unite 2 A106 (IMEI [protected]) on 17- Feb -2015 and was working fine for atleast 6 months, then I started facing problem with the charging unit. Mobile phone did not charge properly and it did not power on without charge( Connected to AC supply). I reported this problem to Micromax service center (M/S SMART COMMUNICATIONS, ARNI ROAD, VELLORE, TAMILNADU - 632001) on 10/08/2015 and the job id[protected]-[protected] created for this. Service guys did some initial troubleshooting and told me that they have to send it to the head office for repair and it takes 3 weeks in general for repair. But after 1 month(15/09/2015) I had given a mobile which is not mine, when i asked about it they said only the motherboard has been replaced to repair the problem reported. However I don't believe their words, the mobile which I received looked awkward to me, the mobile cases had damage, scratch card was not there and even in the back side of battery cover IMEI no sticker had been replaced(some sticker job). The mobile which I was given looks like 2 year old phone and they never told me that motherboard had problem and it needs to be replaced. I reported this problem to the same service center (Job ID:[protected] ) on 16/09/2015 and asked them to give my original mobile but they filed the complaint simply and return the same phone after 12 days (28/09/2015) & they were saying they can't do anything about it. I refused to collect that mobile since I am not happy with the phone(2 years old), asked them to send it to head office and provide my original phone(in good condition), they had filed the new Job ID:[protected]-19422845 for the same. Now it's been more than a week, I have not got any update from the service center. I am fully disappointed with their service and behavior. Kindly look into this issue and provide the proper solution for this. Please let me know if you need any other details. Its been almost last 2 months since I reported the initial problem, I want my mobile back with good working condition. Thanks Suresh