[Resolved]  Micromax — My TAB Micromax P362 down and lying with Service Centre from 15/05/2014- Need Immediate attention

Ref. No. Job Card / Sheet No. - W[protected] My Complaint No. with MicroMax for not receiving the set till date - MMX[protected] " WHOM SO EVER IT'S CONCERNED " For last one month I'm following with you on this subject. The local Service center is no more responding to me. I don't know where's my TAB lies. It's six month now. I've done enough follow up with - Sharab - Unique Services - Margao - [protected] / [protected]. Need solution to take next course of action. Rgds DineshK Cell - [protected] From: Dinesh V Kavalekar Sent: Saturday, September 20, 2014 11:36 AM To: info; service.superfone Subject: Re: My TAB Micromax P 362 down and lying with you from 15 May 2014 - Need Immediate attention ! Dear Micromax Team Yesterday I had raised this query at your service center ... I could talk to Mr. Bharat. He had asked me to collect the TAB from Service center. I had contacted service center ( Mr. Sharab - [protected] - Unique Services - Margao) for the same reason. I've been told by Sharab that the TAB is not repaired and they have sent the TAB back to Micromax service Center and has asked me to make telecon with them !!?? Same was communicated to your center late in the evening ( could speak to Deepak - New person) and I've been asked again to talk to Local Service center to follow. This looks like there's a major issue and rather no one is taking responsibility / ownership to give correct feedback and as a result as a customer I am suffering. This is purely non value addition work for me. Request you to respond to the query ASAP. Your response appreciated. Today also I'm going to have joint telecon with two service centers. - FYI Rgds Dinesh K Cell - [protected] From: Dinesh V Kavalekar To: service.[protected]@micromaxinfo.com, [protected]@micromaxinfo.com Cc: [protected]@micromaxinfo.com Date: 09/19/2014 03:41 PM Subject: My TAB Micromax P 362 down and lying with you from 15 May 2014 - Need Immediate attention ! Dear Micromax Team Ref. No. Job Card / Sheet No. - W[protected] My Complaint No. with MicroMax for not receiving the set till date - MMX[protected] This ref. to my discussion with you on 9 Sept. 2014 on the non - receipt of the TAB which was given to service centre at Goa - UNIQUE Services - Contact[protected], [protected]. Just to re-cap again, this particular TAB is down from May 2014 for the reason that it's battery gets discharged and blue tooth doesn't work. To fix this the local dealer took one month time but the TAB was handed over to me saying new battery was put by MicroMax and software up-gradation was done to take care of Blue tooth issues. I could see only Blue tooth issue got resolved and the first problem of battery discharging turned to new problem that now it's " NOT Charging". This set was again given back to them post proper discussion with the Unique proprietor Mr. Sharab - [protected]. Again after three weeks I've been called to say that the TAB is repaired by MicroMax with the reason that the new battery is put. While checking this set at Service station, I found it's same problem that it's not charging and handed over TAB to Service station. Later there were no calls from UNIQUE, for atleast two weeks. When I called the center, I understand from the reception that the TAB is still in the center and waiting for MicroMax decision. After a weeks time when I called Service center, I understand the TAB has been sent to MicroMax service center and then they asked me to follow with you / Micromax. For which I called on 9/9/2014. One lady on the call assured me the TAB will be delivered to me in next fifteen days. Few days back I got a call from Sharab - Unique Services asking for some no. (sr. No. ??) as it's not legible on the sticker and said me that the TAB is sent back by Micromax without repairing. Simultaneously on the same day I got multiple SMS from Micromax saying that the TAB is repaired and to collect from Service centre. Bit confused rather frustrated to understand such services. Request Micromax to respond to this mail and deliver my TAB without further delay. Attached all the details of the TAB and services receipts so far tracked at Uniques services. Pl. revert on priority. Rgds Dinesh Kuvelkar Cell - [protected]