Micromax — No Proper after sales customer service

Address:

Bangalore, Karnataka

I have raised a concern with Micromax Service Center located in Bangalore. My Mobile touch got damaged and asked for replacement of touch and a Job sheet created on[protected] for the same. They told, they need to place order and get the part..I asked whether I can take my handset and get it back to the center once the part is available. Also, I told I will pay money to assure that I will come and replace it once the part is ready. For that Relationship Manager Rafiq in the Service center told they cannot continue with the job sheet if my mobile is not given in the center. He Promised that my mobile will be ready in 4 days and I can get it by Saturday. I tried calling the contact numbers provided in the job sheet which is not successful as the number is not reachable most of the times. I tried both landline and Mobile number and its not successful most of the times. Finally, I got to connect with one of the employee through landline on Saturday[protected] and asked for the status. She told handset is ready and i can come and collect by evening 05:00 PM. I went to the center at 04:50 PM and asked for the device, they kept me wait for almost 50 minutes and at 05:45 PM Manager Rafiq cooly told touch problem is still pending . I asked that was the only concern raised by me, then what fault correction was done, He told he placed for old handsets and my device touch will be ordered on monday and replaced on tuesday. I asked then why there is false promise and wrong information provided to me and he answered casually that wrong information given to me.. I am not sure what he is thinking of the customers.. whether they wont have work and they will keep coming to the service centers whenever they have been asked to ? Also, He is not even polite in responding to the customers. I saw around every 3 out of 5 customers are scolding that Manager (As per my Observation on Day 1 and Day 4) for not providing proper service and proper response to the customers. I am not sure how micromax team is recruiting such people and running their centers. I agree there will be lot of issues with all brands of mobile, But the way they treat their customers definitely varies. Manager's work is to handle all the customers as per their needs and give correct information to them.But this person is neither giving true information nor polite to the customers. He is not even good in communication. Being an Indian make, I am proud to use MicroMax handset, But few people in customer centers definitely bringing the brand value down. Micromax team needs to address this issue on priority if at all they need to be genuine competitor for its rival brands., Its not about selling your product but its about how satisfied your customers are post sales. I am not sure if my complaint is atleast known to Micromax, But this will be a fact remains true among most of the customers. Service Center : M/S MOBILESEVA#761, Sai Mansion, Marrathahalli Ring Road, Near Marathalli Bridge, Above Andra bank - 560037 Mobile No. :[protected] Phone No. :[protected] Manager Name : Rafiq One best thing he told today is Landline numbers are disconnected after 05:00 PM, But I showed my friends mobile dialled list which clearly stated I was trying their number from 03:00 PM and he told Mobile number given is only for outgoing not for incoming calls which is definitely the ultimate lie which he told to me. If that's true I am not sure why it is displayed in their website and job sheet. “Truth builds trust.” ― Marilyn Suttle