[Resolved]  Micromax — Non availability of mobile phone from service centre

Address:

Bardhaman, West Bengal

I bought a handset of micromax - A63 on 08.01.2014. The phone went wrong from the month of June 2014, facing with malfunctioning of touch pad. I reside at Durgapur, West Bengal. Eventually a nearest service centre was going to be active from the month of July. The set was deposited at the service centre [Address m/s Silica Services, Bengal Ambuja, City Centre, Durgapur] on 09.07.2014, and got the information that I would be informed as soon as the phone will be ready to delivered. On 14.07.2014, I went to the service centre, and found that the set was ready to be delivered. At the time of delivery, I found the set was not OK as the touch pad problem persists again. They delivered the phone on 26th July. But I found the same problem persist and return them again. They had issued another fresh receipt as attached herewith. Customer Name: SUBHRA LAHIRI Address: DGP, DURGAPUR 713216, WEST BENGAL Contact: [protected] Date: 26/07/2014 Courier / Transport (Name): BY HAND Item Name / Model No. / IMEI Nos. - Without ACC. A63(B)/SERMOB03277/[protected]/[protected] Warranty - Yes 10/01/2014. JOBSHEET No/REQUEST NO - E[protected]* R1407FWB10787261 Physical Condition - OTHER (IF ANY) Accessories Received - NA Symptom - 4401 AUDIO NO OUTGOING AUDIO 4911 DISPLAY TOUCH SCREEN NOT WORKING Approx Estimate - 0 Remarks - MIC & TOUCH (KEY) PROBLEM Complaint details: Jobsheet ID: E[protected] A complaint through Akosha had made on 14.07.2014 and Micromax Online team replied on 6th August, 2014 as follows :- [Micromax to Akosha and You 37 days ago (06/08/2014 08:00 PM) Dear SUBHRA LAHIRI, We are sorry for the inconvenience caused and the delay. We are working hard with the service center team to resolve the matter. Kindly provide us 7 days to get back to you with a concrete update Warm Regards, Micromax Online Team] As till today, after having no response, please help me to have the answer from Micromax, that how long will it take (more), to get my mobile back either, or as no response yet. If the problem can't resolve / repair the mobile, kindly replace the mobile immediately.