Micromax — Non repair of Micromax mobile in warranty period

Address:

Mumbai City, Maharashtra

I have purchased Micromax Canvas juice A177. After 6 months the handset volume was reduced drastically. After few months, I have taken my handset to service center. The have returned my handset after 1 week but problem was not resolved. They told me to use the mobile for 1 week to confirm the issue. The problem was increased and handset started switching off automatically. After 1 week, I have again submitted my mobile to service center. They told that they have to submit the handset to head office and may be we have to change the mother board, if required. Finally I received my handset after 3 weeks and I am surprised that I problem is still persisting. When I told the it is not working properly they told it is repaired to the maximum extend and i have to use the mobile as it is. Actually no service was done by micromax or problem is such that they cannot resolve. Now Micromax is just wasting my time and now 11 month is over and my mobile is now idle at the home. If I go to service center they will keep my mobile for 1 month and returned. And later they will tell warranty is over. I received call from micromax regarding the service quality, I informed the issue. They assured that they will get back to me. But no response. I have lost my money and faith from micromax now.