Micromax — Non Replacement of A-74 wihin warranty period or refund of amount paid by me

Address:

Indore, Madhya Pradesh

Respected Sir I have made so many complaints to replace my mobile which was in warranty period but no body wants to hear me. Now 4-5 days before they have issued a fresh complaint receipt. It is requested kindly to resolve my problem at the earliest because I am suffering since more four months and provide me the replacement of a new mobile of same specification which currently available in the market in the cost of Rs.7, 600 which I paid. An early action and issue of instructions to the Indoe customer care is requested please Thanks, (Rajendra Bargal) mail id [protected]@yahoo.co.in [protected], [protected] Sirs, I have purchased Canvas fun A 74 mobile from M/s Asha Collection, 64 10 Nos Shop Bhopal vide Cash Memo No. 40403 Dated[protected] for Rs.7600=00. (IMEI No.[protected]) The mobile was faulty within one month from the date of purchase and got repaired from M/s Puoojya Customer Care Bhopal again it was faulty two times, but not repaired properly. Suddenly it was stopped the working and the same has been given to M/s Ayushi Electronics, M-115 Yeshwant Plaza, Indore to repair on[protected] vide receipt No.*N[protected]*. After 40 days repeated approach they informed that the mobile has been sent head office for replacement. Before 10 days they informed that your mobile has been received duly replaced and take delievery. When I reached the shop to take mobile I surprised to see the replaced mobile which was Microwamax BLING which is outdated in the market they told that A 74 is discontinued and ultimately I refused to take the delievery of replaced one. In the matter, it is requested kindly to replace either new one micromax A 74 or any Canvas Series of the higher category mobile or A 74 ( NEW MOBILE) or refund my amount of Rs.7600= immediately, because I am without mobile since two months. Hope that the proper and prompt action will be taken to continue the reputation and faith of the Company Thanks, Yours sincerely, (Rajendra Bargal) 124, Mahadev Totla Nagar, Near Bangali Chouraha Indore (MP) 452016 Mob. [protected], [protected] Dated[protected] Dear Mr.Bargal, We request you to check with the service center only regarding the replaced device and there is no refund policy from company end. For any further Assistance you can contact us on customer care number:[protected] Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax*Care Sir, Thanks to reply, As you informed to contact at service centre or CC No.[protected], but it is always busy. Today i.e. on[protected], I approached to M/s Ayushi Indore, but they were replacing with the old repaired one mobile and I refused to take the same, this happened second time. Further, I am not concerned with your refund policy whatever it may be. Question is only replacement of my mobile A 74 which was technically faulty and under warranty, it should be replace with new one A 74 or with the any latest model for which difference cost will be paid by me that's all. In the matter, it is requested that I am ready to purchase the any latest mobile of Micromax, the amount of Rs.7600 may be adjusted from the cost and difference amount will be paid by me. Suitable instructions may kindly be issued to the M/s Ayushi Indore at the earliest because two months have already been passed. Otherwise I will be free to take legal action against the Company. Thanks, (Rajendra Bargal) [protected] Dear Mr.Bargal, We can understand your concern and we apologies for the unsatisfactory service that you have received at the service center. Like to request you to kindly visit the service center again and call us from there so that we can provide you a satisfactory solution. For any further Assistance you can contact us on customer care number:[protected] Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax Care!