[Resolved]  Micromax — None of the service centers has Android 4.4 update in chennai

Address:

Chennai, Tamil Nadu

Hi, Micromax has released the android 4.4 udpate on August 2, 2014 for Canvas knights. I tried to update my mobile using wifi and the update has been download in my mobile. While upgrading the android its not updating the mobile and shown 'Software update failed'. Then i went to the service center in chennai (Mobi Tech, Kadaperi) and asked for the update. They updated my knights mobile with the old version and said we dont have the new update. I waited for 2 hours for this old version update. I searched in Micromax site and called all the service centers in chennai and i got the reply as 'No Kitkat updates'. But Micromax claims if there is any error over OTA please contact the nearest service centers. I called the Micromax customer care also at [protected] to complaint the service center status and i explained my situation from the scratch. But i stunned with the customer care reply, they replied that "Go to nearest service center and update your mobile or call from the service center and give it to them to speak". I dont know what customer care people want to speak with service center guys. Micromax have to provide the update to the service center as soon as the update released itself. Everybody knows what respect would customer gets in the Micromax service center. I sent the mail also to know whether they are having the update but i did not get any replies from them. I think the mail ids are just for showing in the site. Micromax have to take any action for this. I sent the mail to below email ids [protected]@mmxcheckpoint.com [protected]@mmxcheckpoint.com [protected]@mmxcheckpoint.com [protected]@mmxcheckpoint.com [protected]@mmxcheckpoint.com I contact the below service center for the update. Mobi Vision - Kadaperi Chennai - Mob -[protected] Ocean Mobile Care - Velachery Chennai - Mob-[protected] My contact details Gogulnath V Mob -[protected] Mail - [protected]@yahoo.co.in