[Resolved]  Micromax — Not Completing The Phone Service On Time

Address:

New Delhi, Delhi

Respected Sir, 1) I had Purchased my Mobile Micromax A 250 Turbo on[protected] vide Bill No./Tin No. [protected] (IMEI/ESN no.:[protected]/[protected] ) from Venkateshwara Distributors Pvt. Ltd., E-12, Main Market, Kalkaji, New Delhi-19. 2) That, at the time of purchase I had informed by the Seller that it is covered with 1 year manufacturer warranty. 3) That, My Mobile was creating some problems with its keypad keys do not working and display touch screen not working (SMS & Time) issues which I was Facing in using this. 4) That, I had deposited my Mobile on[protected] at your Micromax Service Centre VAISHNO COMMUNICATION, T-136/1 (FF), BEGUMPUR, SHIVALIK ROAD, MALVIYA NAGAR, OPP LIBERTY SHOWROOM, NEW DELHI-17, for resolving these issues as you Know it is In Warranty. 5) That, As per Job sheet provided by them my Mobile is to be delivered on 20th Sep 2014(in written) but after 20th Sep 2014, I was visited many times on 23 and 25th Sep 2014 as they was promising me regularly but now its more than 1 Month and I don’t get any Correct information from them for the delivering of my repaired Mobile. 6) That, After 25th Sep 2014, I Called to Micromax Customer care Centre, A Concerned Person Mr. Ashtoush told me that my Mobile will be repaired on the priority basis and he provided me a Complain No.: [protected], then after 8-10 day I received the Two SMS on 7th Oct 8th Oct, 14 about the collection of my repaired device. 7) That, On 8th Oct 2014, I went to the Micromax Service Centre VAISHNO COMMUNICATION, T-136/1 (FF), BEGUMPUR, SHIVALIK ROAD, MALVIYA NAGAR, OPP LIBERTY SHOWROOM, NEW DELHI-17 for the collection of my repaired device, they told me that they will provide me swap device in exchange of my device, but I saw the same issue was also in that swap device when I had tested in the service centre on same time and same day. 8) That, Now Micromax Service Centre VAISHNO COMMUNICATION, T-136/1 (FF), BEGUMPUR, SHIVALIK ROAD, MALVIYA NAGAR, OPP LIBERTY SHOWROOM, NEW DELHI-17, doing me a fraud by saying that we will make a new Job Sheet for that swap mobile. 9) Now, its Approx 45 days of my mobile is still deposited at Micromax Service Centre VAISHNO COMMUNICATION, T-136/1 (FF), BEGUMPUR, SHIVALIK ROAD, MALVIYA NAGAR, OPP LIBERTY SHOWROOM, NEW DELHI-17 and not repaired yet, Yours truly, Himanshu 106/2, First Floor, Govindpuri, Kalkaji, New delhi-19 [protected], [protected]