Micromax — Not received Micromax canvas hd A116i from micromax service centre from last 4 months

Not received any response from Micromax...contunously doing followup but no proper answer...Getting below kind of response from micromax,


Dear Mr. Garje,


Greetings from Micromax!!

We can understand your concern
and regarding the same we have escalated your complaint to the concerned team.
We appreciate your patience in this regard and you will be receiving resolution
soon.

For information on any Micromax
products our customer helpline number:[protected] is operational from Monday
– Saturday (except National holidays) between 10:00 am – 06:30 pm.

Assuring you with best of our services and
we value your association with us.


Thanks & Regards,

Micromax > Care


[protected][protected][protected][protected][protected][protected][protected]


This e-mail message may contain confidential, proprietary or
legally privileged information. It should not be used by anyone who is not the
original intended recipient. If you have erroneously received this message,
please delete it immediately and notify the sender. The recipient acknowledges
that Micromax Informatics Ltd., is unable to exercise control or ensure or
guarantee the integrity of/over the contents of the information contained in
e-mail transmissions and further acknowledges that any views expressed in this
message are those of the individual sender and no binding nature of the message
shall be implied or assumed unless the sender does so expressly with due authority
of Micromax Informatics Ltd. Before opening any attachments please check them
for viruses and defects.


[protected][protected][protected][protected][protected][protected][protected]


From: Sunil M. Garje
Sent: Thursday, April 09, 2015 11:40 AM
To: service.superfone
Subject: RE: Job sheet no w[protected] w[protected]


Hi,


Any updates on this??? Why your
not responding to my mails???? I want exact date of resolution….Agar thodi
bahot sharam bachi ho to reploy to karo…..


BR,

Sunil Garje


From: Sunil M. Garje
Sent: Monday, April 06, 2015 4:41 PM
To: 'Service Superfone'
Subject: RE: Job sheet no w[protected] w[protected]


Hi,


I want specific date and time….i
don’t want statements like “you will receive resolution soon” etc…..from last 4
months I am cooperating with you now much time I should co-operate with you…my
patients are over…


Regards,

Sunil M. Garje


From: Service Superfone [mailto:service.[protected]@micromaxinfo.com]

Sent: Monday, April 06, 2015 4:32 PM
To: Sunil M. Garje
Subject: RE: Job sheet no w[protected] w[protected]


Dear Mr.Garje,

We apologize for the
inconvenience caused.

This is in context to your
mail below, we have forwarded your case to the concerned team on priority basis, so we request you to kindly cooperate with us in this matter and you will be
receiving resolution from us soon.

We appreciate your patience
with us in understanding the matter.

For any further assistance you
can contact us on our customer helpline number:[protected] from Monday –
Saturday (except National holidays) between 10:00 am – 06:30 pm.

Assuring you with best of our
services and we value your association with us.

Thanks & Regards,

Micromax^Care


From: Sunil M. Garje
Sent: Monday, April 06, 2015 12:59 PM
To: service.superfone
Subject: RE: Job sheet no w[protected] w[protected]


Hi,


Any updates on my phone????
On Friday I called your customer care and now they are saying again wait
for 30 days….why should I wait for again 30 days…you guys are always lie with
customer….Micromax is FRAUD, CHOR company….I am frustrated with your
services…..to change touch pad you are taking 4 months….phone manufacturing
happens in a hour….Customer sending mails like this but your not providing
solution …shame on you….


OR Micromax ko phone Daan me du
kya?


BR,

Sunil Garje


From: superfone [mailto:service.[protected]@micromaxinfo.com]

Sent: Thursday, April 02, 2015 1:41 PM
To: Sunil M. Garje
Subject: RE: Job sheet no w[protected] w[protected]


Dear Mr.Garje,

Greetings from Micromax!!

Please accept our sincere
apologies due to delay in services. We have forwarded your case to the
concerned team on priority basis, so we request you to kindly cooperate with
us in this matter and you will be receiving resolution from us regarding your
case.

Also like to inform you that
we could not provide you the replacement, as per the process you may get the
replacement within 7 days from the date of purchase and place of purchase if
authorized service center confirms any manufacturing defect.

For information on any Micromax
products our customer helpline number:[protected] is operational from Monday
– Saturday (except National holidays) between 10:00 am – 06:30 pm.

Assuring you with best of our
services and we value your association with us.

Thanks & Regards,

Micromax Care!


[protected][protected][protected][protected][protected][protected][protected]


This e-mail message may contain confidential, proprietary or
legally privileged information. It should not be used by anyone who is not the
original intended recipient. If you have erroneously received this message,
please delete it immediately and notify the sender. The recipient acknowledges
that Micromax Informatics Ltd., is unable to exercise control or ensure or
guarantee the integrity of/over the contents of the information contained in
e-mail transmissions and further acknowledges that any views expressed in this
message are those of the individual sender and no binding nature of the message
shall be implied or assumed unless the sender does so expressly with due
authority of Micromax Informatics Ltd. Before opening any attachments please
check them for viruses and defects.

[protected][protected][protected][protected][protected][protected]-------


From: Sunil M. Garje
Sent: Wednesday, April 01, 2015 10:00 PM
To: service.superfone; [protected]@micromaxinfo.com;
info
Subject: RE: Job sheet no w[protected] w[protected]


Hi,


You have registered my complaint
since 8 days completed and I am still waiting for
my phone as well as exact status….do your escalation team needs more 4 months
to resolve it?


You don’t know how to provide service and adding tag in
each email “Assuring
you with best of our services and we value your association with us.”
Micromax is fraud company….while purchasing phone I thought that its Indian
company so it will provide good service but its totally opposite…your service
is worst…..Chinese companies are better than you…Why your making fool to
people????

Due to worst service I am
writing this kind of emails…..Now finally tell me when I will get my
phone I want exact date in mail.


Regards,

Sunil Garje


From: Service Superfone [mailto:service.[protected]@micromaxinfo.com]

Sent: Friday, March 27, 2015 2:56 PM
To: Sunil M. Garje
Subject: RE: Job sheet no w[protected] w[protected]


Dear Mr.Garje,

We apologies for the
inconvenience caused to delay in services and would like to inform you that we
had already registered a complaint with this complaint number: MMX[protected].
We are re-forwarding your concern to our escalation team for resolving this case
on priority basis kindly cooperate.

For any further assistance you
can contact us on customer care number:[protected]

Assuring you with best of our
services and we value your association with us.

Thanks & Regards,

Micromax^Care


From: Sunil M. Garje
Sent: Thursday, March 26, 2015 5:38 PM
To: service.superfone
Subject: RE: Job sheet no w[protected] w[protected]


Hi,


Many times I have called to
customer care [protected] number but I never received the answers for my
queries, they told me that you have wait for 30 days then after 30 days I
called them received similar answer again wait for 20 days and they don’t have
any status information like whether I will surely get my phone? Etc….they just
have only one answer like you “apology, we will provide you best service, we
will call you when phone is ready…blab…bla……,


Service center and customer care
guys saying mail to you for exact status of phone and quick resolution of
problem and now you’re saying contact customer care/service center….ghumao mat
mujhe…..


See I want my phone in good
condition within 2 days otherwise I will complaint against micromax in Consumer
court.


BR,

Sunil Garje


From: Superfone [mailto:service.[protected]@micromaxinfo.com]

Sent: Thursday, March 26, 2015 3:13 PM
To: Sunil M. Garje
Subject: RE: Job sheet no w[protected] w[protected]


Dear Mr. Garje,


We sincerely apologize for the
inconvenience caused to you.


We like to inform you that for
the replace device you need to co-ordinate with the service center and you may
call us on our customer care number in between 10:00 am till 6:30 pm. We will
assist you accordingly.


For any further assistance you
can contact us on customer care number: [protected]


Assuring you with best of our
services and we value your association with us.


Thanks & Regards

*Micromax Care


[protected][protected][protected][protected][protected][protected][protected]


This
e-mail message may contain confidential, proprietary or legally privileged
information. It should not be used by anyone who is not the original intended
recipient. If you have erroneously received this message, please delete it
immediately and notify the sender. The recipient acknowledges that Micromax
Informatics Ltd., is unable to exercise control or ensure or guarantee the
integrity of/over the contents of the information contained in e-mail
transmissions and further acknowledges that any views expressed in this message
are those of the individual sender and no binding nature of the message shall
be implied or assumed unless the sender does so expressly with due authority of
Micromax Informatics Ltd. Before opening any attachments please check them for
viruses and defects.


[protected][protected][protected][protected][protected][protected][protected]


From: Sunil M. Garje
Sent: Wednesday, March 25, 2015 4:01 PM
To: service.superfone
Subject: RE: Job sheet no w[protected] w[protected]
Importance: High


Hi,


Thanks for your reply.Please find attached Job sheet
which I got from Micromax service center. I am not asking for replacement your
service center guys told me that company don’t have spare parts of A116i so
company decided to give new phone. This job sheet policy I don’t know, I have
only one physical copy of job sheet which I have attached in this mail also
submitted bill copy to your service center only..


Micromax
service center employee told me that they will give me new phone. On last
Saturday i.e. on 21st March 2015 they called me and told that your phone
is here in center please come to receive it. I went there after that they had
given me some other old phone which have some other defects. Is this way you
provide service to your customer? your service is very third class. I want my
phone only or else give me new phone. I will not accept old phone because old
phone will later on have some other problem and then it's waste of my 11, 000/-
rs which i paid for my phone. Let me know when i will get my phone back.


Almost
4 months completed and I am still waiting for a phone now can you please tell
how much days you require to resolve my complaint?


Thanks
& Regards,

Sunil
Garje


From: Superfone

Sent: Wednesday, March 25, 2015 1:31 PM
To: Sunil M. Garje
Subject: RE: Job sheet no w[protected] w[protected]


Dear Mr. Garje,


We highly apologies for
the inconvenience caused due to service center behavior and forwarded your
complaint to concerned team for further course of action. Also like to inform
you that we have forwarded your case to our team for priority closure.


We would like to inform you as
per company norms replacement can be done within 7 days from the date of
purchase.


Also would like to inform you
that, if your handset is with service center on one concerned job sheet for
more than 30 days, you need to provide us the scan copy of purchase bill and
job sheet for warranty extension, subject to approval from concerned
authority.


For any further assistance you
can contact us on customer care number: [protected]


Assuring you with best of our
services and we value your association with us.


Thanks & Regards

*Micromax Care


[protected][protected][protected][protected][protected][protected][protected]


This
e-mail message may contain confidential, proprietary or legally privileged
information. It should not be used by anyone who is not the original intended
recipient. If you have erroneously received this message, please delete it
immediately and notify the sender. The recipient acknowledges that Micromax
Informatics Ltd., is unable to exercise control or ensure or guarantee the
integrity of/over the contents of the information contained in e-mail
transmissions and further acknowledges that any views expressed in this message
are those of the individual sender and no binding nature of the message shall
be implied or assumed unless the sender does so expressly with due authority of
Micromax Informatics Ltd. Before opening any attachments please check them for
viruses and defects.


[protected][protected][protected][protected][protected][protected][protected]


From: Sunil M. Garje
Sent: Monday, March 23, 2015 1:58 PM
To: service.superfone
Subject: Job sheet no w[protected] w[protected]


Hi,


I have given
my Micromax canvas A116i for repair in miceromax service centre named M/s
Aashtvinayak mobiservices, shop no 07/08/09, OPP Archies apt near kalyan
station kalyan west. phone [protected] on 6th December 2014 and still i
have not received my phone.Whenever i ask them they are saying phone is in
micromax company at delhi so it will take time this is 4th month but then also
they are saying wait for 20 days.Job sheet no is W[protected] and i have
raised complaint in micromax no is [protected]. Micromax call centre also not
helping me. In last month they said that micromax don’t have parts of this
phone so they will send you new phone but still not received it.


Again
they created new jobsheet no w[protected] and complaint no
mmx[protected].


Can
you tell do you need 4 months to replace one touch pad ? how bad service your
providing….very cheap service…due to this incident I will not recommend
micromax to anyone.


II
want my phone/ new phone within 2 days otherwise I am going to file complaint
against micromax in CONSUMER COURT.


Don’t test common man patients.