Micromax — Not received my Micromax Knight from service center

Address:

Mumbai City, Maharashtra

Hi, I bought a new Micro max Knight having an IMEI number as [protected]/[protected] in the month of Nov'14, within 2 month of purchase I started facing problem with the touch service of the phone.I was unable to unlock my phone since the touch never use to allow me to do so. I submitted my phone to Malad (W) service center M/s Swastik Telecom on 30th Jan'15 and they said that the phone will be repaired and returned back within 15 days of time .It has been more than a month since I submitted my phone and haven't received any status of my phone. Micro max claim to be number 2 manufacturer of mobile phones in India, whats the use of manufacturing so many mobile phones if you'll cannot manufacture it properly and to top dat your pathetic after sales service which put us in no mans land.This was the first time I bought a phone of your company and have such a bitter experience and I am regretting my decision now. I request a proper status of my phone and return it in proper working condition ASAP.I hope for a better reply from your side and not the standard reply that I am being getting through your customer service center and not to force me to visit consumer court for inconvenience and mental torcher I have been through after purchasing phone from your company. P.S : My work order number that I received from your service center is WO[protected] My contact number id [protected] Vishesh (Vicky) Jangid