Micromax — Not repairing television for the last 26 days though in warranty

Address:	Kolkata, West Bengal, 700040
Website:	www.micromaxinfo.com

I have bought micromax led tv (Micromax 50z9999uhd
127 cm (50inches)
Details -
Smart ultra hd (4k) led television with, 1+2 year extended warranty, item code: cb1435892, order no: [protected], suborder no: [protected], serial no:"00206bb64112978")

I bought it on 9.1.17.
It stopped working on 19.5.17 (Within 4 months).
Its switching on and off by itself. We complained and we got the text message { dear customer your reference no. Wb[protected] will be attended by our service centre ce - tekno plaza, kolkata and [protected]. Regds, micromax}
A person from the service center came the next day that is on 20th may. He checked and said that some board is not working and we have to order it in delhi. As soon as comes we will come and repair it. He said it hardly takes 7-10 days maximum. He gave us a receipt and said tomorrow is sunday so cant register, we will register on monday and he left.
Now after that we got to know our complaint got registered on tuesday which was 23.5.17 (As u can see how the days are increasing without our fault, it has already been 4 days)
Now we sincerely waited for 10 days till 2nd june. No response, no calls. Then we started calling micromax service center on the number [protected] may be more than 20 times.
Every time they said they will call back within 4 hours. No body till date called back with any news regarding anything. Every time despite of our busy schedule we called them 5-6 times in a day, and they said their senior person will call back to resolve our issue. On 10 th june they have provided me with a service centrwe number of kolkata. They said they have all the information regarding yor tv. I called taht number, they sdaid "you dont have any complaint registered with us.."
I was shocked and i called the customer care again.
Then they said "no no mam, we had provided you with a wrong number, that is not your service centres number"
Day after day my time got wasted till date yet no results.
Today is 13.6.17.
It has been 26 days my tv is not working and i am being harassed by micromax. I have recording of my conversation with micromax service centre. I have invoice, reciept and all the call records of the uncountable calls i have made to customer care.
As i was told it takes maximum 10 days to repair. It has been 26 sdays thus i dont want this broken tv anymore. I want replacermernt within 2 days of this mail or i want my money back immediately.
Please help me in this matter.
Ui cant attach the invoce thus pasting it in here:
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Retail invoice
Invoice number : 6a69fc/16-17/26279 invoice date : 09-jan-2017
Seller buyer
Vivek limited
Warehouse a, periyapalayam road, village
No.107, bandikavanoor village,
City chennai / state tamil nadu
Pin 600067
Company's vat tin : [protected]
Company's cstno :
Syed jawed shamim
23 m n sen lane tollygunge regent park
City kolkata / state west bengal
Pin 700040
Mobile [protected]/[protected]
Dispatched via vulcan_surface dispatch doc. No. (Awb) p[protected]
S. N
O
Item description qty rate tax (Cst)
Amoun
T
1. Micromax 50z9999uhd 127 cm (50)
Smart ultra hd (4k) led television with
1+2 year extended warranty
Item code: cb1435892
Order no: [protected]
Suborder no: [protected]
Serial no:"00206bb64112978"
1 37306.
55
5409.45
(14.50 %)
42716.
00
Total (Inclusive of taxes) rs. 42716.00
Amount in words :indian rupees forty two thousand seven hundred and sixteen only
Declaration
We declare that this invoice shows actual price of the goods and that all particulars are true and correct.
Customer acknowledgement —
I syed jawed shamim hereby confirm that the above said product/s are being purchased for my internal / personal
Consumption and not for re-sale.
This is a computer generated invoice and does not require signature
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