Micromax — Phone came faulty and still not repaired after 1 month

Address:

Ahmedabad, Gujarat

I had purchase the micromax unite-II A 106 ON Date: 22/06/2014:
My job sheet no: W[protected]


I had problem in power on off key from day first, due to some reason I was not able to visit the service station within week.
I had visited service centre on 08/07/2014.As per service centre it has problem in mother board due to faulty mother board.

My phone was sent to Head office by them but till date I have not received the same.I had reached to service centre thrice but they do not have any information about status of my phone.

I had called to customer care but they said me spare parts were not available for repairing, I feel this is purely fault of micromax and if they are unavailable to repair the phone on time then why they claim the warranty??
I had asked the provide contact of concern person who can resolve my query and give resolution, but they deny to give me any detail.

Nobody have any proper detail and every time they give waiting for 15 days more waiting without any proper reason and justification.


I request senior authority to kindly look into the matter and resolution of my query.

Also it seems my phone has inbuilt factory problem so I request authority to replace me the phone and also withdraw all the faulty phone lots supplied in the market.

My job sheet no: W[protected]
Complain number:MMX[protected]


I have already write the email thrice to micromax customer care:[protected]@micromaxinfo.com, but no response received.


And I have already forwarded the details to [protected]@micromaxinfo.com